Read the new customer agreement VERY carefully. Especially "Payment Upon Cancellation"
http://www.directv.com/DTVAPP/global...ssetId=P400042
http://www.directv.com/DTVAPP/global...ssetId=P400042
Last edited:
New Customer Agreement
- Thread starter Sheila4645
- Start date
- Latest activity Latest activity:
- Replies 17
- Views 2K
- Status
Register to hide this ad
So other than just a bitter former sub, what's your point? It says that if you cancel and owe them money they will charge the card.
This surely saves a decent amount in letting the amount sit there and then passing it to a collections service.
This surely saves a decent amount in letting the amount sit there and then passing it to a collections service.
Thanks for joining. Appreciate the link. Did you have a question or want to point something out in the Agreement?
Wow thats interesting. So you get so mad on a phone call and use bad words to a CSR, they have right to cancel you.
Many help desks have provisions like this. The one I worked on about a decade ago did. You had to put up with a lot but if the customer got abusive, name calling or started cussing at your personally then you had the right to tell them to call back when they calm down and hang up on them.
Of course you better also note that on the call ticket and inform management right away so you can prove it. I had a guy like that once, thought he was all that because he was a director and was really laying into me. I told him to call back later and hung up on him. I knew he'd be calling back right away so I immediately went to my managers office and told her about it. She asked the name and when she heard it she rolled her eyes and said she'd take care of him. I guess this guy *always* copped an attitude any time he called.
or act abusively toward our staff.
I'd like to see how this would hold up if push came to shove.
I doubt that they would actually turn off your service for being rude, perticularly if you are in good standing financially with D*
Jimbo
I'd like to see how this would hold up if push came to shove.
I doubt that they would actually turn off your service for being rude, perticularly if you are in good standing financially with D*
Jimbo
My first post and someone has to be rude. If you don't get the point then I'm sorry for you. I will never post again!
Don't worry about it ,Its Not worth it!!! most everyone here is real nice,But every now and then you get rude ones. By the way Welcome to the Site
What comments were edited out 7 hours after the original post and after Elstevo replied to it? Wonder if THAT had something to do with it; too bad Elstevo did not quote or we could all judge it based on its content rather that jump to conclusions.
okay, a few weeks ago when retention was dicking me around.....one csr i spoke with who was reading me lies, just about got anal when i was close to using colorful language. i believe she said she wouldn't continue the conversation or something.
i cooled dowm but i then asked to allow me to talk to a supervisor. the supervisor was very nice and apologetic for what happened.
i cooled dowm but i then asked to allow me to talk to a supervisor. the supervisor was very nice and apologetic for what happened.
Im not sure what was edited (probably just BB code to make the text bold) but i responded to what is currently in the post, a 1-liner and a link.
I apologize for my tone, as a first post it would have been better to perhaps pose a question to make your point instead of just a link to something and allowing for an inerpretation to be made. Just looked very spammy and it is not my job to police or point out such things other than the little mod alert button (which i did not use) so for that again I do apologize.
I don't have problems with D*'s policy, they have plenty of vague things in there to help cover all of the bases, so nothing I read after the link was surprising to me really and I assume you'd been burnt by them for something and came to rant/troll about it.
What would make for good conversation is if there are really many differences at all between D*, E*, FIOS or whomever else has a contract.
Again I apologize, I had people being mean for the sake of being mean on forums like anyone else, and sorry if I was seen as that person.
- Stevo
Thank you for the apology and I apoligize also. I hope we can still be friends.
I am very limited on what I can post and I apoligize the post was vague.
Sorry Sheila, I got to you second. Welcome again and please do not take that post as typical. Its usually pretty fun around and informative. So shrug it off and keep posting.
- Status
Similar threads
-
- Sticky
