Hopefully Jeff Yapp will come up with the real deal. I think that the majority of Voom consumers will be reasonable if given the straight skinny. Finding out about a delay on a website in direct opposition to what was said unambiguously at CES two weeks ago is not the straight skinny.
I would still assert 1 Feb 04 is the date, and as a vocal Voom supporter, admidst the startup issues and changing marketing ploys etc., it is giving me pause that the date may not be met w/o official word on whats going on. Finding out after the fact is not a way to inspire brand loyalty.
Actually free programming is until 2/29/04. The 3/31/04 is the extended money back guaranteed. After 2/29/04, if you want to stay with VOOM, you will need to start paying a premium (whatever package you decide).
Most people were looking at the 2/1/04 date as having a month to evaluate the whole package until 2/29/04. Now if the channels do not start appearing soon and it is evident that they will only come a week before 2/29/04, some might not like this.
Anyway, as Tim has said it would have been much better if VOOM has come publicly and said our business plan has changed and we are making the following changes but that was not the case. They tried to do it in a hidden way (believing that we were never going to hear about it). This is what's driving people mad. The deception of trying to hide your business plan when we all knew that it will be hard to keep secrets of this magnitude in the internet. Whether intentional or not, it was a big mistake!