Hello, I had been a D* customer for 12+ years and just made the switch to E*.
The 722 and 1000.2 dish w/AT200+SilverHD packages was installed last Friday. When the tech left, the OTA's and all the HD channels and program guide were all working fine. I believe the 722 initially had an L5xx sw level on it.
Sometime during the next 24 hours, the L610 code was installed and several strange problems appeared.
The first one was I lost all OTA reception. Running the Locals Search found 0% signal on all the previous channels that were coming in better than 70%. As a test, I connected the OTA connection directly to my TV and the TV signal meter showed all the channels had 70%+ strength. I move the cable back to the OTA interface on the 722 and nothing. It's like the 722 OTA interface went bad or something. I have service scheduled to come out on Saturday.
The second problem was that all my HD channels disappeared from the Guide. They had been interlaced with the regular SD channels throughout the Guide. I finally located most of the HD channels up in the 94xx channel range. I called E* TS to find out what happened, and they told me that this is normal and I would have to now tune to the 94xx range to watch HD. I searched this forum and found no similar behavior documented, so I'm wondering if the E* Tech was giving me a line of bs and that there really is some type of error with this new code level. My feeling is that the channel mapping got messaged up, but how can it be corrected if E* support says it's working as designed and refused to look into any further.
I have also seen the other documented issues w/L610 like the smart-card popup msg etc.
Thanks for any feedback.
Mike in MN
The 722 and 1000.2 dish w/AT200+SilverHD packages was installed last Friday. When the tech left, the OTA's and all the HD channels and program guide were all working fine. I believe the 722 initially had an L5xx sw level on it.
Sometime during the next 24 hours, the L610 code was installed and several strange problems appeared.
The first one was I lost all OTA reception. Running the Locals Search found 0% signal on all the previous channels that were coming in better than 70%. As a test, I connected the OTA connection directly to my TV and the TV signal meter showed all the channels had 70%+ strength. I move the cable back to the OTA interface on the 722 and nothing. It's like the 722 OTA interface went bad or something. I have service scheduled to come out on Saturday.
The second problem was that all my HD channels disappeared from the Guide. They had been interlaced with the regular SD channels throughout the Guide. I finally located most of the HD channels up in the 94xx channel range. I called E* TS to find out what happened, and they told me that this is normal and I would have to now tune to the 94xx range to watch HD. I searched this forum and found no similar behavior documented, so I'm wondering if the E* Tech was giving me a line of bs and that there really is some type of error with this new code level. My feeling is that the channel mapping got messaged up, but how can it be corrected if E* support says it's working as designed and refused to look into any further.
I have also seen the other documented issues w/L610 like the smart-card popup msg etc.
Thanks for any feedback.
Mike in MN