D/N tells us that they are the lowest in all digital. What they don't tell you about the new fees and changes to existing fees.
1st change: There is no longer an option to have your service moved to another address for free anymore. In the past, if a customer signed out for dish's service plan they could move their service free once every 12 month, or if they were considered to be a valued customer. Now if a customer wants to move it is a charge of $95.00 or $15.00 with the service plan. Agents are told not to waive either fee unless a customer threatens to cancel.
2nd change: The warranty cost has gone up from $5.99 to $6.00. Which isn't much, but there there is still a change to the way it works. If a customer decided to add the service plan, then there would be a $25.00 cancellation fee, unless the customer already had it on their account before 02/01/2010.
3rd change: If a customer has an adult channels (such as Playboy, Juicy, etc)on a montly subscription and they decide to remove it or change to another adult channel then they are charged a $20.00 fee. The fee use to be $10.00 to remove.
4th change: If any package is downgraded, if a customer makes a payment over the phone with a customer service agent, or if a ppv is ordered through a customer service agent then a $5.00 fee is charged. The fee has been around for a while, but agent had the ability to waive in certain situations. Now agents are told that fee can not be waived anymore or they are subject to a written warning and/or termination unless a customer threatens to cancel.
1st change: There is no longer an option to have your service moved to another address for free anymore. In the past, if a customer signed out for dish's service plan they could move their service free once every 12 month, or if they were considered to be a valued customer. Now if a customer wants to move it is a charge of $95.00 or $15.00 with the service plan. Agents are told not to waive either fee unless a customer threatens to cancel.
2nd change: The warranty cost has gone up from $5.99 to $6.00. Which isn't much, but there there is still a change to the way it works. If a customer decided to add the service plan, then there would be a $25.00 cancellation fee, unless the customer already had it on their account before 02/01/2010.
3rd change: If a customer has an adult channels (such as Playboy, Juicy, etc)on a montly subscription and they decide to remove it or change to another adult channel then they are charged a $20.00 fee. The fee use to be $10.00 to remove.
4th change: If any package is downgraded, if a customer makes a payment over the phone with a customer service agent, or if a ppv is ordered through a customer service agent then a $5.00 fee is charged. The fee has been around for a while, but agent had the ability to waive in certain situations. Now agents are told that fee can not be waived anymore or they are subject to a written warning and/or termination unless a customer threatens to cancel.
