New Remote under Equipment Protection Plan?

FogNoggin

FogNoggin

Thread Starter
SatelliteGuys Family
Jun 13, 2010
55
12
Kingston, NY
Has anyone here ever used their Equipment Protection Plan to get a fresh remote? It's not broken, just beat up and a little flakey. If I could get one, and get it by mail, I would. I certainly don't want some poor tech driving 30 miles to bring me a remote because Dish mandates that it be "installed".
 
J

Jhon69

SatelliteGuys Pro
Mar 19, 2006
3,472
91
Central San Joaquin Valley,CA.
Has anyone here ever used their Equipment Protection Plan to get a fresh remote? It's not broken, just beat up and a little flakey. If I could get one, and get it by mail, I would. I certainly don't want some poor tech driving 30 miles to bring me a remote because Dish mandates that it be "installed".


If your remote control does not work like it should then Dish Network will replace it under their Protection Plan if you have it in your bill.Dish Network will send it UPS.:)
 
Bobby

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
63,911
16,931
Rohnert Park, CA
PM one of the DIRT members here on this website and they will take care of you. You will see who they are when they are online, a little later today, at the bottom of the main forums page. They are in red.
 
FogNoggin

FogNoggin

Thread Starter
SatelliteGuys Family
Jun 13, 2010
55
12
Kingston, NY
I answered my own question. I just contacted customer service via online chat and got instant gratification:

chat_agent.png
C********: I have successfully created an RA for a new remote for no cost along with free shipping.
chat_agent.png
C********: There will be no return shipping labels. Do not return the defective remote to us. We are shipping your equipment by UPS BLUE 2ND DAY and you should receive it in 3 days.

Gotta love Dish. :)
 
Tecmo SB Guy

Tecmo SB Guy

SatelliteGuys Pro
Aug 23, 2007
368
21
So is it if you're not paying the $6 a month Dish Home Protection Plan, a new remote is $40? But if you are it's $0?
 
FogNoggin

FogNoggin

Thread Starter
SatelliteGuys Family
Jun 13, 2010
55
12
Kingston, NY
So is it if you're not paying the $6 a month Dish Home Protection Plan, a new remote is $40? But if you are it's $0?

A new remote is only $20 and, yes, if you don't have the protection plan you pay for it. I feels good to finally cash in on the $6 a month I've been paying.
 
3HaloODST

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
Which remote is it? The 20.0 or the 21.0? Wonder if they replace those as well under the plan.
 
FogNoggin

FogNoggin

Thread Starter
SatelliteGuys Family
Jun 13, 2010
55
12
Kingston, NY
Which remote is it? The 20.0 or the 21.0? Wonder if they replace those as well under the plan.

My remote is a 153639 v6.4 IR/UHF for a VIP612. I would assume that all remotes receive equal coverage. They have to give you what you have, or better.
 
Z

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
Has anyone here ever used their Equipment Protection Plan to get a fresh remote? It's not broken, just beat up and a little flakey. If I could get one, and get it by mail, I would. I certainly don't want some poor tech driving 30 miles to bring me a remote because Dish mandates that it be "installed".

Send me a PM with your account information and I can get this started for you.
 
Bobby

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
63,911
16,931
Rohnert Park, CA
I answered my own question. I just contacted customer service via online chat and got instant gratification:

chat_agent.png
C********: I have successfully created an RA for a new remote for no cost along with free shipping.
chat_agent.png
C********: There will be no return shipping labels. Do not return the defective remote to us. We are shipping your equipment by UPS BLUE 2ND DAY and you should receive it in 3 days.

Gotta love Dish. :)

Send me a PM with your account information and I can get this started for you.

He's already handled it Zach....
 
Stargazer

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,565
340
Western WV
Dish Network will send you one for free sometimes without the protection plan. You have to go through a procedure answering questions about functionality of the remote though before they will replace it whether you have the insurance or not, just like you do when they try to figure out what is wrong with your receiver or system.

It is a little annoying when you tell them what is wrong and they act like they are not convinced and still ask things. More than a little annoying.
 
FogNoggin

FogNoggin

Thread Starter
SatelliteGuys Family
Jun 13, 2010
55
12
Kingston, NY
I answered my own question. I just contacted customer service via online chat and got instant gratification:

chat_agent.png
C********: I have successfully created an RA for a new remote for no cost along with free shipping.
chat_agent.png
C********: There will be no return shipping labels. Do not return the defective remote to us. We are shipping your equipment by UPS BLUE 2ND DAY and you should receive it in 3 days.

Gotta love Dish. :)

I received a 21.1 for my 612 to replace my 6.4. Got it via UPS in 2 days as promised. Awesome.
 
Claude Greiner

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,773
Detroit - The Paris of the Midwest
Dish Network will send you one for free sometimes without the protection plan. You have to go through a procedure answering questions about functionality of the remote though before they will replace it whether you have the insurance or not, just like you do when they try to figure out what is wrong with your receiver or system.

It is a little annoying when you tell them what is wrong and they act like they are not convinced and still ask things. More than a little annoying.

Thats because when they send out a replacement remote, they do not ask for the old one to be shipped back. Its simply not worth paying the shipping to send the old one back.

They want to make sure your remote is truely broken, so people don't call in to get a free remote.
 

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