...I just became a retailer for D* recently and have a question. We are trying to get a prior D* customer back to D*. Because he has not been cancelled for 2 years, we cannot get his app thru. However, he received a mailer form D* and due to the fact its from their retention group, he can come back now. Seems odd to me that a retailer could not sign him up when D* can. Retailers should be on a level playing field as corporate IMHO. Anybody have any suggestions??