New Software upgrade for 811

S

sat717

Thread Starter
Member
Feb 24, 2004
10
0
Hello all,
I just got off the phone with Dish Network advanced Tech group(don't how advanced they really are). New software upgrade is not due for another 2 to 3 months. There is nothing they will do about this.
Just thought I share this with you guys..
 
ROLLTIDE

ROLLTIDE

SatelliteGuys Pro
Supporting Founder
Sep 25, 2003
1,222
79
Mobile,AL
Great a new thread on this :)

This is horrible news !! I hope that it's not true
 
Juan

Juan

Supporting Founder
Supporting Founder
Sep 14, 2003
28,592
6,926
Moscow Russia
i just got this back from E* Thanks for your email; Dish Network is aware of the issues with the
811
receiver. We are working hard to fix these issues and will have
fixes for
most with our next soft ware release schedule for tomorrow 3/2/04.


Thanks

C.J. Meany
Customer Resolution Specialist
Executive Office of Dish Network
 
heirway

heirway

Active SatelliteGuys Member
Supporting Founder
Sep 8, 2003
19
0
Rolesville, NC
I just received the following email from D* after writing to ceo@dishnetwork.com and asking when the new software release for the 811 will be released.

--------------------------------------------------------------------------

Dennis,

Thanks for your email; Dish Network is aware of the issues with the 811 receiver. We are working hard to fix these issues and will have fixes for most with our next soft ware release schedule for tomorrow 3/2/04.


Thanks

C.J. Meany
Customer Resolution Specialist
Executive Office of Dish Network
 
S

sat717

Thread Starter
Member
Feb 24, 2004
10
0
I wrote an email to ceo@echostar.com. Gentleman named CJ called me back. He was aware of the issue and he DID mention that the new software upgrade which is due out tommorrow will fix the problem. He was nice about it. According to some engineer I spoke with this morning, he said the new upgrade is due out in 2 to 3 months.
Lets hope CJ is right.
 
I

Iceman

SatelliteGuys Family
Dec 18, 2003
82
0
Georgia
I got that email too

heirway said:
I just received the following email from D* after writing to ceo@dishnetwork.com and asking when the new software release for the 811 will be released.

--------------------------------------------------------------------------

Dennis,

Thanks for your email; Dish Network is aware of the issues with the 811 receiver. We are working hard to fix these issues and will have fixes for most with our next soft ware release schedule for tomorrow 3/2/04.


Thanks

C.J. Meany
Customer Resolution Specialist
Executive Office of Dish Network

I received that same email too from the same guy. Let's hope he is telling us the truth. My whole point in the "***everyone read this***" post was urging people to email the h*ll out of Dish. The more we stand together the more powerful we become. The squeaky wheel is the one that gets the grease, right?

Take care,
Ice
 
W

WLong

SatelliteGuys Pro
Supporting Founder
Jan 28, 2004
341
0
I got the exact same email. Let's hope they come through, I have VOOM coming tomorrow for an install.

Bill
 
A

akaRadar

SatelliteGuys Family
Dec 17, 2003
73
0
Does the receiver have to be off to download the new software?
Thanks,
 
J

John Quaglino

Well-Known SatelliteGuys Member
Sep 9, 2003
30
0
C.J. works for Mark Duffy in the Executive Offices. He has been instrumental in sorting out a solution to the end of the product life for the model 5000 HD Module. He knows what he is talking about! I'm not promising we will see the 811 upgrade tomorrow but I'm sure it is scheduled soon. The advanced tech probably is looking down the road to the next upgrade. However, I have no knowledge of what may come. I hope the 811 upgrade is out tomorrow but I'm relatively pleased with mine.
 
Rlanham

Rlanham

SatelliteGuys Pro
Jan 22, 2004
281
4
I watched a rerun of one of E* tech shows from 2/9/04. I was shocked when they actually read an email discussing all of the 811HD problems and when the software upgrade would be released. They said the end of the month (February).
They even addressed the shortage of the 4-switch (name?) that would allow you to hook up a superdish (3-sats) & a separate dish for 61.5. They said they just had a shipment of 100 come in (whoopee!), and they should have plenty in by the 1st part of May. I guess my point is, I was shocked that they were even addressing (acknowledging) these issues. My installer that came out to fix a switch problem today, knew nothing about the 811HD problems. He was aware of the 4-switch being in short supply.
 
AndyMon

AndyMon

SatelliteGuys Pro
Supporting Founder
Sep 8, 2003
395
1
Long Island, NY
heirway said:
I just received the following email from D* after writing to ceo@dishnetwork.com and asking when the new software release for the 811 will be released.

--------------------------------------------------------------------------
Huh? What's this? Is Rupert intercepting and replying to Charlie's emails???? Must be corporate espionage!! :shocked :yikes :shh :haha :D
 
L

LeeS

Well-Known SatelliteGuys Member
Jan 5, 2004
28
0
Portland, OR
Does the receiver have to be off to download the new software?
Also, in the setup have 'dowload without my permission' or 'upgrade without my permission'. Don't remember the exact terminology, been a while since I set mine up and I'm not at home to verify it now.

Lee
 
W

WLong

SatelliteGuys Pro
Supporting Founder
Jan 28, 2004
341
0
John Quaglino said:
C.J. works for Mark Duffy in the Executive Offices. He has been instrumental in sorting out a solution to the end of the product life for the model 5000 HD Module. He knows what he is talking about! I'm not promising we will see the 811 upgrade tomorrow but I'm sure it is scheduled soon. The advanced tech probably is looking down the road to the next upgrade. However, I have no knowledge of what may come. I hope the 811 upgrade is out tomorrow but I'm relatively pleased with mine.

I'm sure he knows what he is talking about. However, setting expectations for a 3/2 software launch is a bold statement to make to external DISH Network customers.

They better live up to this, or I will be seriously disappointed.

Bill
 
Satch0922

Satch0922

Well-Known SatelliteGuys Member
Dec 23, 2003
30
0
Here is the e-mail I received today:

"Thanks for your email; Dish Network is aware of the issues with the 811
receiver. We are working hard to fix these issues and will have fixes
for
most with our next software release scheduled for today 3/2/04.

Thanks

C.J. Meany
Customer Resolution Specialist
Executive Office of Dish Network
 
normang

normang

SatelliteGuys Pro
Dec 4, 2003
180
0
When I see a new number in my sysinfo screen, I'll believe it. Until then.. Its vaporware.
 
W

WLong

SatelliteGuys Pro
Supporting Founder
Jan 28, 2004
341
0
Yep... 2:34pm PST and nothing doing.

I emailed him back lets see if he responds.
 
A

alocher

Well-Known SatelliteGuys Member
Dec 6, 2003
29
0
Maybe "scheduled on March 2" is sort of like the due date for a baby...a rough guesstimate. It certainly seems to have generated the same level of anticipation anxiety as an impending birth.
 

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