I got my final bill yesterday and was charged in full for service through April 30 despite their promise to not charge from the date of the service request.
Voom's email on April 8 said:
Yesterday, the CSR said that what the letter meant to say was that they would be reviewing each account and might provide credit. That really is a bit of a stretch.
Anyone else get charged???
Hopefully he was just uninformed and this was just an oversight. I asked him escalated the issue. Hopefully this will get resolved soon.
Dan
Voom's email on April 8 said:
We're sorry to inform you that VOOM will discontinue providing service as of April 30, 2005. As a result, we have cancelled your scheduled service visit. You will not be billed for service beyond the date we received your service request.
Yesterday, the CSR said that what the letter meant to say was that they would be reviewing each account and might provide credit. That really is a bit of a stretch.
Anyone else get charged???
Hopefully he was just uninformed and this was just an oversight. I asked him escalated the issue. Hopefully this will get resolved soon.
Dan