No Joey software update available... (1 Viewer)

oryan_dunn

Thread Starter
SatelliteGuys Pro
Sep 1, 2007
166
13
Indiana
I updated to the Carbon UI, but my Joeys remain on the old UI. On the Hopper, the "Available Joey Software" says "N/A". Any way to force the Hopper to check for/download the latest Joey software?
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,194
Germantown OH
I thought the Joey software was downloaded along with the Hopper's software. It's not a case of it only downloads the s/w if there are Joeys either - it downloads ALL of it. I have Joey s/w for a Joey 1, Super Joey, Wireless Joey, and 4K Joey in addition to the Joey 2 s/w.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,994
USA
I updated to the Carbon UI, but my Joeys remain on the old UI. On the Hopper, the "Available Joey Software" says "N/A". Any way to force the Hopper to check for/download the latest Joey software?

I've seen this before on new units during installs. Occasionally I've been successful fixing it by forcing the System Install Wizard which searches for software. You can start the wizard from the Diagnostics screen by pressing Info > Recall > Info > Recall.

If that doesn't work you might try contacting DIRT to see if they know any tricks. Good luck.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,994
USA
I thought the Joey software was downloaded along with the Hopper's software. It's not a case of it only downloads the s/w if there are Joeys either - it downloads ALL of it. I have Joey s/w for a Joey 1, Super Joey, Wireless Joey, and 4K Joey in addition to the Joey 2 s/w.

Normally that's correct but on some units, especially H2's, the Joey software just doesn't get there.
 

StanDarsh

SatelliteGuys Pro
Pub Member / Supporter
Jan 10, 2015
238
80
Georgia and such
Maybe try resetting the Joey/clear it's NVRAM...hold power and ch. up on front of Joey...when it powers on, release the power button but keep holding the ch. up button..
You'll see the screen change..at that point release the ch.up button.
 
  • Like
Reactions: charlesrshell

charlesrshell

SatelliteGuys Crazy
Pub Member / Supporter
Lifetime Supporter
Jan 14, 2006
9,021
3,799
O'Fallon, IL
Maybe try resetting the Joey/clear it's NVRAM...hold power and ch. up on front of Joey...when it powers on, release the power button but keep holding the ch. up button..
You'll see the screen change..at that point release the ch.up button.
Where did this procedure come from? Something new, don't recall seeing it before. Good info
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,994
USA
Maybe try resetting the Joey/clear it's NVRAM...hold power and ch. up on front of Joey...when it powers on, release the power button but keep holding the ch. up button..
You'll see the screen change..at that point release the ch.up button.

And how will that help the Hopper that has no Joey software available?
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,994
USA
And as you're suggesting, it won't help put s/w on the Hopper, which is the core issue.

The same process can be used to start boot recovery on the Hopper which may or may not help. If I were the OP I wouldn't do that until I asked DIRT if they had any other tricks. :)
 

StanDarsh

SatelliteGuys Pro
Pub Member / Supporter
Jan 10, 2015
238
80
Georgia and such
If it don't show as available joey software on the hopper, then it's the hopper having an issue. I've had it take up to 6-8 hours to see joey software before.
I only get software updates about once a week from Dish...

I'm not going into details of why I get s/w from dish that often. I've had problems receiving s/w before, it's pretty common.

The hopper reset will make it download the s/w again, which should eventually make it download the available joey s/w.
 
  • Like
Reactions: crodrules

oryan_dunn

Thread Starter
SatelliteGuys Pro
Sep 1, 2007
166
13
Indiana
I've seen this before on new units during installs. Occasionally I've been successful fixing it by forcing the System Install Wizard which searches for software. You can start the wizard from the Diagnostics screen by pressing Info > Recall > Info > Recall.

If that doesn't work you might try contacting DIRT to see if they know any tricks. Good luck.

Thanks for the tip, I ran through that, and immediately following, there still was no Joey software available. It may not work, as I don't have active service any more. I upgraded to Carbon a couple days before I canceled, because I was curious to use the new interface. I've since canceled service, and will need to return the boxes soon. The Hopper and Joeys still operate fine otherwise, I still get the Dish help channels, and can still watch my DVR recordings. Once I work through the remaining shows I want to watch before returning the receiver, I may try the hopper reset.
 

Troch77

SatelliteGuys Pro
Apr 4, 2015
4,182
1,200
Southern PA
If it don't show as available joey software on the hopper, then it's the hopper having an issue. I've had it take up to 6-8 hours to see joey software before.
I only get software updates about once a week from Dish...

I'm not going into details of why I get s/w from dish that often. I've had problems receiving s/w before, it's pretty common.

The hopper reset will make it download the s/w again, which should eventually make it download the available joey s/w.
I've never had a Hopper do a software download without joey software the minute it was finished downloading.
IMO that's definitely a Hopper issue since its obvious that software isn't fully downloading into it properly for what ever reason.

Thats would be like have no menu option on your Hopper.

Joey software is written in the Hopper software.
I bet that Hopper has more issues than missing Joey software.
 

StanDarsh

SatelliteGuys Pro
Pub Member / Supporter
Jan 10, 2015
238
80
Georgia and such
Thanks for the tip, I ran through that, and immediately following, there still was no Joey software available. It may not work, as I don't have active service any more. I upgraded to Carbon a couple days before I canceled, because I was curious to use the new interface. I've since canceled service, and will need to return the boxes soon. The Hopper and Joeys still operate fine otherwise, I still get the Dish help channels, and can still watch my DVR recordings. Once I work through the remaining shows I want to watch before returning the receiver, I may try the hopper reset.


That's a key part of the problem right there. If you don't have active service, then you're receivers are no longer targeted to get s/w updates. Once that deact / deauth is sent to them, they are not spooled any longer in the production s/w.
 

oryan_dunn

Thread Starter
SatelliteGuys Pro
Sep 1, 2007
166
13
Indiana
That's a key part of the problem right there. If you don't have active service, then you're receivers are no longer targeted to get s/w updates. Once that deact / deauth is sent to them, they are not spooled any longer in the production s/w.

Yeah, I figured that was the issue now. I just wonder why it didn't get the Joey software when I had active service.


Sent from my iPhone using Tapatalk
 

StanDarsh

SatelliteGuys Pro
Pub Member / Supporter
Jan 10, 2015
238
80
Georgia and such
Likely because you just upgraded to the new UI a couple days before canceling. Sometimes it takes a bit for the joey to see new s/w. And now you can't tell if the s/w was ever there to begin with, since you've been deact, the receiver isn't going to show any s/w avail for the Hopper or the Joeys.
After being deauth you are removed from spooling which keeps s/w updates from triggering.
 

Users who are viewing this thread

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top