We've been with Dish since January 2012. We have 2 Hoppers and 2 Joeys. One Hopper died and was replaced last January and the other Hopper died and was replaced 2 months ago. The Joeys are still the original Joeys from 2012. All of our remotes say 40.0 on the back.
Everything has been going great until a week ago. Prior to a week ago, let's say I'm on my family room Hopper and want to watch a show I DVR'd on the basement Hopper. I would push the DVR button, select Source, switch to the basement Hopper and watch my show.
About a week ago, we tried to access a show that had been recorded on the other Hopper and we can access the recording but we can't fast forward, rewind, skip or pause the recording or start over. The same thing happens if we go to the basement Hopper and try to watch a show DVR'd on the family room Hopper.
But, if we watch from either one of the Joeys, there's no issue at all. And there's no issue as long as you're watching on the same Hopper that DVR'd the show.
I contacted Dish support and they told me to reset both Hoppers. That didn't resolve the problem. We checked to make sure there were no hard drive errors. No issues show. So then she told me I was basically out of luck, there was nothing else they can do. She said she would fill out a Technical Problem report for us but replacement equipment won't correct the issue. Then she said she would be sure to let the engineering department know for a future software update.
This is extremely annoying and inconvenient. Anyone have any ideas how to resolve this issue? Dish doesn't care.
Everything has been going great until a week ago. Prior to a week ago, let's say I'm on my family room Hopper and want to watch a show I DVR'd on the basement Hopper. I would push the DVR button, select Source, switch to the basement Hopper and watch my show.
About a week ago, we tried to access a show that had been recorded on the other Hopper and we can access the recording but we can't fast forward, rewind, skip or pause the recording or start over. The same thing happens if we go to the basement Hopper and try to watch a show DVR'd on the family room Hopper.
But, if we watch from either one of the Joeys, there's no issue at all. And there's no issue as long as you're watching on the same Hopper that DVR'd the show.
I contacted Dish support and they told me to reset both Hoppers. That didn't resolve the problem. We checked to make sure there were no hard drive errors. No issues show. So then she told me I was basically out of luck, there was nothing else they can do. She said she would fill out a Technical Problem report for us but replacement equipment won't correct the issue. Then she said she would be sure to let the engineering department know for a future software update.
This is extremely annoying and inconvenient. Anyone have any ideas how to resolve this issue? Dish doesn't care.
