No more free Roku?

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theater4fun

Active SatelliteGuys Member
Original poster
Oct 6, 2009
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U.S.A.
Hello,

So I have been out of the country for a couple of weeks and just now found out that AMC is no longer with Dish. I just recently contacted Dish for a Roku player but the "loyalty" agent only offered me $5 off for 3 months?
So I guess the roku deal is finished? I previously had the 200 package but in Feb. I chose the welcome pack to save a few dollars and it included AMC. Now the welcome pack is almost worthless.

I told the "loyalty" agent to cancel my service and she promptly asked me what day. This made me a bit angry as I know others have gotten so much more.
So basically, I have canceled my Dish account starting the 27th of this month and thinking of going back to cable even though I hate cable.

Anyone else have the same problem with the welcome pack and amc?
 
In the other thread I think that the poll is currently at more people not getting the Roku. If you prefer Satellite, why not look into joining the dark side (DirecTV). I never had them, but would presume to be better than cable.

Edit: 53% not getting the Roku to 47% getting it. I was in the 47%.
 
theater4fun said:
Hello,

So I have been out of the country for a couple of weeks and just now found out that AMC is no longer with Dish. I just recently contacted Dish for a Roku player but the "loyalty" agent only offered me $5 off for 3 months?
So I guess the roku deal is finished? I previously had the 200 package but in Feb. I chose the welcome pack to save a few dollars and it included AMC. Now the welcome pack is almost worthless.

I told the "loyalty" agent to cancel my service and she promptly asked me what day. This made me a bit angry as I know others have gotten so much more.
So basically, I have canceled my Dish account starting the 27th of this month and thinking of going back to cable even though I hate cable.

Anyone else have the same problem with the welcome pack and amc?
Click to expand...

If not too late, you should try again. I have the welcome pack and was able to get a Roku. I was promised one the first time I called but it never arrived, so I called again and it arrived a couple of days later.
 
If you had AMC, IFC, We TV, or/and Sundance Channel in your package, then it is worth a try as you were affected by the AMC Networks dispute.
 
@chibi,
hi, what did you say to the Rep as you had the welcome pack?

I went through 2 reps. the first one was so bad he didn't even think that AMC was on the welcome pack. he even implied that I was somehow cheating the system! after he figured out that I was right he transfered me to the loyalty rep which was quick to cancel my subscription. I was with dish before years ago and had to pull teeth to get them to cancel. that was when I was going to go to directv. I have had both in the past but I really don't want another 2 year commitment right now.

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theater4fun said:
@chibi,
hi, what did you say to the Rep as you had the welcome pack?

I went through 2 reps. the first one was so bad he didn't even think that AMC was on the welcome pack. he even implied that I was somehow cheating the system! after he figured out that I was right he transfered me to the loyalty rep which was quick to cancel my subscription. I was with dish before years ago and had to pull teeth to get them to cancel. that was when I was going to go to directv. I have had both in the past but I really don't want another 2 year commitment right now.
Click to expand...

I just said that I heard that you were giving out free Roku for subscribers that were affected with the dropping of AMC. The rep put me on hold and came back
and said I would get a Roku. Although I had to call twice, the first rep I called said I would get one but it never arrived and when I called the second time
they said there was no record of the first call. This is the number I called 1-888-873-5765.
 
I have the Welcome pack and got a Roku, it took me two tries and I went through chat. The first rep gave me discounts on HBO & Showtime which I was already subscribing to. On the second chat I made a big stink about missing Breaking Bad and said I was thinking of switching to Direct TV. I was immediately transferred to a loyalty rep who offered me a Roku and $10 off my bill for 6 mo.
 
Speaking to the loyalty department seems to be the way to go to discuss roku

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I was able to get a free Roku as well yesterday. First call the rep offered to let me call in once a month to get a three dollar credit for every episode that I bought off of Amazon. I then asked how much it would cost to get out of my contract and I was immediately transferred to a loyalty agent that promptly offered me the free Roku and $10 off per month for 12 months.

Sent from my iPad using SatelliteGuys
 
The Fat Man said:
In the other thread I think that the poll is currently at more people not getting the Roku. If you prefer Satellite, why not look into joining the dark side (DirecTV). I never had them, but would presume to be better than cable.

Edit: 53% not getting the Roku to 47% getting it. I was in the 47%.
Click to expand...

That poll is for those that got the Roku OFFER, not the Roku itself. I never received the offer that was made by either snail mail or email but I got the Roku box, $35 one time credit & $10 @ month off for 12 months when I called. Had it in 3 business days. Just sayin'.....:)

Ed
 
old corps said:
That poll is for those that got the Roku OFFER, not the Roku itself. I never received the offer that was made by either snail mail or email but I got the Roku box, $35 one time credit & $10 @ month off for 12 months when I called. Had it in 3 business days. Just sayin'.....:)

Ed
Click to expand...

I do not believe anyone received an offer for a roku via email or mailings. There were emails and mailers sent advising to call for solutions but nothing that said anything about a roku. If you called or chatted and received a roku then you got the offer.

Sent from my phone using SatelliteGuys sweet app
 
well, yesterday I chatted again as I am still out of the country. asked for loyalty and was quickly transfered. same offer again except 3 ppv more. I asked to put my account on pause until I could get back and talk to someone on the phone. the Rep said he would do this but he would need to talk to another dept.
a few minutes later was disconnected....today received an email with an offer to restore my canceled service :(
I give up...

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Last edited:
I just called and got the roku. They did ask if I watch Breaking Bad but it wasclear that threy wanted to hear me say yes.
 
So, I have a feeling this is a tired subject...I actually called instead of chatted with a loyalty rep who "promised me" a roku player and $30 credit towards my bill. I thought "wow! maybe I won't cancel dish after all" and "maybe a call was all it took instead of a chat." I was happy at this point and felt like Dish maybe ok after all...
I didn't post until now because I felt like I needed to wait until it actually happened. Well surprise, surprise...I called about a week later because I have not seen anything in the mail and was wondering about shipping details.

This "loyalty" person said "I do not qualify because I did not subscribe to the "200 or more" packages. I knew this was BS because many others who lost AMC got it with no trouble. So at this point I have my account at a "pause" but am pissed and looking at other options!

It is just so annoying to have someone from the company that I spoke with promise me something and then a total reverse a week later! I even asked to speak with a manager but the lady said "I actually asked a manager and they said no".

At this point, I am recommending anyone to "STAY AWAY FROM DISH"!!!! You can't trust them for anything!!

Also, the "requirements for getting a Roku is the 200 package and up" and that is it!

Sorry if this seems too absolute, It is just so frustrating.

I wonder how this so called "Dirt" team deals with things that were promised and then it is reneged at the end.
 
[QUOTE="

I wonder how this so called "Dirt" team deals with things that were promised and then it is reneged at the end.[/QUOTE]

I have no relationship with the DIRT team. Nor do I have any love lost for DISH management these days.

However, I DO believe in rationality.

So - it was wrong for the DISH rep to promise you something just to get rid of you on the phone. They should review the phone call & take action.

Second, the free Roku was to "smooth out" the ill will or whatever from the folks who subbed to a package that had AMC and lost access to shows they specifically counted on seeing.

Again, I have no love lost with DISH these days. But if you did not sub to a package that had the programming that the Roku deal was supposed to " make up for", I don't really believe there's an argument here.

But DISH - are you listening????- I too have been promised certain things by some reps and have been reneged or "altered". This is not right and not the way to run a credible business.
 
Tampa8 said:
I'm being honest, I can't have sympathy if you did not even subscribe to AMC.
Click to expand...
Totally agree with you. Why would anyone expect any offers about replacing programs you never received in the first place?

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