No picture on 811

Tom in TX

Supporting Founder
Supporting Founder
May 27, 2004
917
1
I am getting no picture on my 811. Still have old software. I get the banner on the screen, showing what channel it is supposed to be on, but no picture, and no sound. If I go through the channels, each channel is blank,and quiet, until I come to a Sirius channel, and I get the sound, and the moving title.
I went to menu, and all the graphics show up, and can navigate through them, and the signal strength is fine. Did a check switch, and all was fine. When I push Guide, the guide shows up, with a blank area where the video should be showing. Any ideas? This is the very first problem I've had with this unit, ever!
HELP,
Tom in TX
 

GaryPen

Rich or poor, it's good to have money.
Supporting Founder
I got a variation of the BSOD today. (There's a first time for everything.) I was testing "recall", to see if 2.81 fixed it. I went from OTA to Sat by entering the Sat channel directly. I went back to OTA via "recall just fine. But, when I hit recall again to go back to Sat, I got the BSOD. However, when I hit "exit", "browse", etc, I got no banner. Instead, it just spontaneously rebooted. Weird.
 

franzius

Active SatelliteGuys Member
Sep 11, 2003
19
0
Manalapan New Jersey
Tom,

This problem has been rearing its ugly head ever since software update 2.80. The only solution to date is a hard reboot.

The Black Screen Of Death (BSOD) appears when one navigates repetitively from the OTA channels to the satellite channels.

Press and hold the 'ON' button for about 10 seconds and the receiver will reboot in about 20 seconds.

Franzius
 

DWS44

SatelliteGuys Master
Supporting Founder
Apr 14, 2004
7,446
4,682
Rock Hill, SC
Not sure why, but after never having this problem, I suddenly had to reboot probably 5 or 6 times with BSODs over the past 3-4 days. All while still on 280 (still dont have 281, as of this morning)
 

Tom in TX

Supporting Founder
Supporting Founder
May 27, 2004
917
1
I too, have NEVER, EVER, had any problem with my 811. This BSOD was the first malfunction. It gets pretty heavy use, also, as I have 3 kids using it alot.
It has happened twice in the last few days. So, basically I am extremely pleased with my 811, I just hope this doesn't happen too frequently.
Tom in TX
 

cbbcscripter

New Member
Apr 28, 2004
4
0
For the last 3 days I have also been having troubles. Software is at 2.81. I have no picture on my HD package channels but all other channels are fine. When I try to view HD package channels I either get no picture/sound or it tries to acquire the satellite signal. Rebooted numerous times to no avail.
 

Foxbat

Addicted to new HW
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Nov 25, 2003
23,593
18,636
Michiana
Try this on the next BSOD: Press the "Dish" button on the remote, then cancel out of the Dish Home application. It returned my picture and sound on my 811 with P281. YMMV.
 

nippjas

SatelliteGuys Pro
Sep 21, 2004
516
0
GaryPen said:
I got a variation of the BSOD today. (There's a first time for everything.) I was testing "recall", to see if 2.81 fixed it. I went from OTA to Sat by entering the Sat channel directly. I went back to OTA via "recall just fine. But, when I hit recall again to go back to Sat, I got the BSOD. However, when I hit "exit", "browse", etc, I got no banner. Instead, it just spontaneously rebooted. Weird.
Gary, I used to have self-reboots at least once a day. Haven't seen this one since P269 though. I agree with everyone else that I am seeing BSOD more frequently now.

Jason
 

Grandude

SatelliteGuys Pro
Lifetime Supporter
Dec 13, 2003
740
85
Santa Rosa, CA
Foxbat said:
Try this on the next BSOD: Press the "Dish" button on the remote, then cancel out of the Dish Home application. It returned my picture and sound on my 811 with P281. YMMV.
Tried it. Didn't work for me. Darn!
BSOD much more frequent now with 281. :mad:
 

Foxbat

Addicted to new HW
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Nov 25, 2003
23,593
18,636
Michiana
Grandude,
Sorry it didn't work. I've had the BSOD only once since the 281 update. I'll see if it works for me next time.
 

cbbcscripter

New Member
Apr 28, 2004
4
0
The "Dish" button trick didn't work for me. I ended up having other issues in addition to no HD channels. Also had acquiring satellites problem, BSOD, and no audio on OTA local HD channels. Rebooting helped sometimes. All of the problems have sinced stopped (as of Friday, I beleive) and everything appears to be working normally again.
 

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