OK, heres my story as short as possible. Dish screwed up the 508 boxes firmware. Wouldn't replace them both, wanted to charge me for a second replacement box.
My friend (with a Tivo unit with Directv) said he has never had problems with his R10. So I researched this model and decided on going with the Tivo version of the receiver, not the R15's.
Anyways found a dealer, Weaknees, who had upgraded units on hand. I ordered two units with the nfl package. So I recieve the units, and was told that the installer would be here this coming thursday. No one checked if it was a good day, so I called and rescheduled for a day I will be here. So that bothered me slightly, but no big deal, its taken care of.
Well I can't wait to use them, the next Dish billing cycle will be here before they can so I set it up myself, except wiring using the dish wiring. I call to activate the boxes, First call was only like three minutes long, the man that answered didn't understand why I was calling to activate instead of the installer? Hung up or disconnected I'm not sure. So I call back, got a woman, she was nice, but didn't know how to activate my receivers correctly, took like 20 minutes to get first one turned on, with dvr. Then we go to the second one, she can't get it activated, after about another 25 minutes she says the card is already used, that she would transfer me to the card division to get me activated tonight using a temporary number while a new card is sent out to me. So I get the card division. She tells me that I have to pay $20 to get a new card, no refund or anything, and that she would not activate the receiver at this time. She also says they cannot give me a temporary number, and that the other girl lied to me. Already lying to a new customer, I then ask for a supervisor to try and straighten this out.
So now I'm on the phone wiht the supervisor, she gets on the defensive right away, blasting me about committing fraud and telling me that weaknees was commiting fraud and BS after BS that the equiment I bought was obsolete and would not work for long with directv and that I should have signed up with them directly instead of buying off of ebay. I barely could get a word in without her intterupting me. I wanted to know why I had new card, sealed in the light blue bag, and the numbers matched the box that the receiver came in. And she starts blasting away again about me trying to commit fraud. At this point I'm getting ticked off with her, so I hand the phone to my wife to see if she'll work with her, nope shes rude with my wife, then tells her about commiting fraud and more BS all being rude to her. And says that card belongs to a directv employee. That mine is fake. So I get back on the phone, irritated even more that she talked to my wife that way, unsatisfied with the you got a fake excuse. Total call time was 76 minutes and still not up and running.
I contacted weaknees, they looked it up somehow and told me the card belonged to some vip at directv. Another will be shipped overnight. Kudos weaknees, no run around or anything, even on the weekend when they where closed. Anyways. I had not told them that directv said to my wife about it belonging to a directv employee, so I know weaknees is telling the truth about why the card didnt' work. Thanks weaknees for standing behind the deal. Just hope I didnt' make a mistake going to directv.
So back to first receiver, can't get it to work. Says my account is closed, no dvr service, reboot and units call up didn't fix it like the rep (1st rep on 2nd call)said to do after we hung up. Called tech support, took them like 40 additional minutes to find someone who knew how to activate the receiver. So I'ts been more than 3 hours to setup one bloody receiver.
Oh, and dish offered me two free 625's with no dvr fee when I cancelled. If only they had given that offer sometime in the last 5 months of trying to work with them.
I'd would have not gone through this.
So I was wondering if Directv had the equalvalent to ceo@dishnetwork.com address to send a complaint about the supervisor.
That was totally uncalled for, just over an access card that probably cost directv 25 cents. Like why not offer a replacement with a return for the other card. I'd been happy to send the other back for credit.
Last thing, My wife wanted her own remote. So I bought her 2 new rc32's for the bedroom and living room. I've got it programmed to work both the tivo and tv but can't get the tv on/off button to work without sliding over little lever. Is there a setting I've got wrong? I've tried other codes for tv and tivo, two codes work for each.
Thanks in advance, sorry for such long post.
My friend (with a Tivo unit with Directv) said he has never had problems with his R10. So I researched this model and decided on going with the Tivo version of the receiver, not the R15's.
Anyways found a dealer, Weaknees, who had upgraded units on hand. I ordered two units with the nfl package. So I recieve the units, and was told that the installer would be here this coming thursday. No one checked if it was a good day, so I called and rescheduled for a day I will be here. So that bothered me slightly, but no big deal, its taken care of.
Well I can't wait to use them, the next Dish billing cycle will be here before they can so I set it up myself, except wiring using the dish wiring. I call to activate the boxes, First call was only like three minutes long, the man that answered didn't understand why I was calling to activate instead of the installer? Hung up or disconnected I'm not sure. So I call back, got a woman, she was nice, but didn't know how to activate my receivers correctly, took like 20 minutes to get first one turned on, with dvr. Then we go to the second one, she can't get it activated, after about another 25 minutes she says the card is already used, that she would transfer me to the card division to get me activated tonight using a temporary number while a new card is sent out to me. So I get the card division. She tells me that I have to pay $20 to get a new card, no refund or anything, and that she would not activate the receiver at this time. She also says they cannot give me a temporary number, and that the other girl lied to me. Already lying to a new customer, I then ask for a supervisor to try and straighten this out.
So now I'm on the phone wiht the supervisor, she gets on the defensive right away, blasting me about committing fraud and telling me that weaknees was commiting fraud and BS after BS that the equiment I bought was obsolete and would not work for long with directv and that I should have signed up with them directly instead of buying off of ebay. I barely could get a word in without her intterupting me. I wanted to know why I had new card, sealed in the light blue bag, and the numbers matched the box that the receiver came in. And she starts blasting away again about me trying to commit fraud. At this point I'm getting ticked off with her, so I hand the phone to my wife to see if she'll work with her, nope shes rude with my wife, then tells her about commiting fraud and more BS all being rude to her. And says that card belongs to a directv employee. That mine is fake. So I get back on the phone, irritated even more that she talked to my wife that way, unsatisfied with the you got a fake excuse. Total call time was 76 minutes and still not up and running.
I contacted weaknees, they looked it up somehow and told me the card belonged to some vip at directv. Another will be shipped overnight. Kudos weaknees, no run around or anything, even on the weekend when they where closed. Anyways. I had not told them that directv said to my wife about it belonging to a directv employee, so I know weaknees is telling the truth about why the card didnt' work. Thanks weaknees for standing behind the deal. Just hope I didnt' make a mistake going to directv.
So back to first receiver, can't get it to work. Says my account is closed, no dvr service, reboot and units call up didn't fix it like the rep (1st rep on 2nd call)said to do after we hung up. Called tech support, took them like 40 additional minutes to find someone who knew how to activate the receiver. So I'ts been more than 3 hours to setup one bloody receiver.
Oh, and dish offered me two free 625's with no dvr fee when I cancelled. If only they had given that offer sometime in the last 5 months of trying to work with them.
I'd would have not gone through this.So I was wondering if Directv had the equalvalent to ceo@dishnetwork.com address to send a complaint about the supervisor.
That was totally uncalled for, just over an access card that probably cost directv 25 cents. Like why not offer a replacement with a return for the other card. I'd been happy to send the other back for credit.
Last thing, My wife wanted her own remote. So I bought her 2 new rc32's for the bedroom and living room. I've got it programmed to work both the tivo and tv but can't get the tv on/off button to work without sliding over little lever. Is there a setting I've got wrong? I've tried other codes for tv and tivo, two codes work for each.
Thanks in advance, sorry for such long post.
