Not Very Happy With Voom (1 Viewer)

omard.

Thread Starter
SatelliteGuys Pro
Supporting Founder
Dec 16, 2003
177
0
Berwyn, Illinois
I was installed on March 10th and due to a Voom activation error the installer was not able to setup my system. So after Voom fix the activation I could not get a signal. I called to have them fix it and stressed to them that I need someone to come out on Saturday because after that I would not be available for two weeks. So they gave me an appoinment for Saturday the 13th between 8 and 12. I then called the same installer that came out on Wednesday at 11:00 am today and they said that they just received the work order from Voom. I then called Voom and they said that it was a "computer error" and that the computer sent the wrong paper work to the installer. I'm very upset at this.
 

omard.

Thread Starter
SatelliteGuys Pro
Supporting Founder
Dec 16, 2003
177
0
Berwyn, Illinois
Now I have to wait until Saturday the 20th or Wednesday the 24th before they come out. They Also started charging me since the 10th which blows. I'm thinking about canceling Voom
 

Geno

SatelliteGuys Family
Nov 28, 2003
117
0
Try to resist bailing. It's been a pain for many to get it started, but the reward of all the HD will be worth it.
 

omard.

Thread Starter
SatelliteGuys Pro
Supporting Founder
Dec 16, 2003
177
0
Berwyn, Illinois
I want to hold on. I don't want to bail, but i'm pissed that I have to wait so long and on top of that pay for the service when I dont have it.
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,040
1,738
New York City
omard. said:
I want to hold on. I don't want to bail, but i'm pissed that I have to wait so long and on top of that pay for the service when I dont have it.

You should not pay for service that has not started. Let VOOM know this and I believe they will rectify this in your account.
 

omard.

Thread Starter
SatelliteGuys Pro
Supporting Founder
Dec 16, 2003
177
0
Berwyn, Illinois
I did and they told me that they can not change that part of my account. Since my activation was on the 10th that is when the bill goes thru.
 

madpoet

Too Much Hi Def!
Supporting Founder
Mar 3, 2004
1,154
0
Vernon, CT
Honestly, I'd go to the Voom Yahoo mail list and ask the Voom people there to help you. I got personal emails in a matter of hours when I posted an issue I had experienced. They even passed it on to Sears, and I had 2 different District Managers call me.
 

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