Notice to Update Programming & Software?

[reubenray]

I have been getting a notice on my TV several times a week in the morning to either continue watching or update the programming & software for my Hopper 3. It makes no difference if I update it then or it updates itself later it will pop up again a few days later.

Any idea how to stop this? This week it happened on Tuesday and again this morning (Friday). It only gives me a few seconds to either continue watching or update now. If we are not watching when it pops up it updates.

 

[LQQK]

My Daily Reset Time is 2 am, I get an update request sometimes around 8-10am and almost every day in the afternoon around 1-3pm???

 

[LQQK]

Guess just reading/chatting about it makes it happen. It's 6:40 am local time. I just got a 514B and a 1599 Attention notice. Frustrating!

 

[HipKat]

I must be lucky, I never see that

 

[glynnp]

Guess just reading/chatting about it makes it happen. It's 6:40 am local time. I just got a 514B and a 1599 Attention notice. Frustrating!

The good news it wasn't a subpoena.

 

[glynnp]

I must be lucky, I never see that

Techs are exempt

 

[reubenray]

My time was set for 1 AM, so I changed it to an earlier time and it still does it.

 

[LQQK]

The good news it wasn't a subpoena.

I'm currently talking/chatting/thinking about Winning the Powerball JackPot!

 

[Bobby]

My time was set for 1 AM, so I changed it to an earlier time and it still does it.

Are you certain that all of your receivers are in standby at 1AM and that you have no recordings set within a few hours of that.

 

[reubenray]

Are you certain that all of your receivers are in standby at 1AM and that you have no recordings set within a few hours of that.

Is being turned off (light is out) and standby the same thing? If the answer is yes then I am sure the receiver is in standby at 1 AM. I have had the Hopper 3 since January and this issue started about a month ago. Nothing has changed (that I know of).

 

[patmurphey]

What does tech support say?

 

[loubon]

Happens to me too.

 

[ekilgus]

This notice to update used to happen to me right around the 1am timeframe and it was extremely annoying, but several software releases ago it ceased and hasn't resurfaced.

 

[Howard Simmons]

Techs are exempt

 

[glynnp]

C'mon man, don't be so shy about it.

 

[JerryDowning]

I only get that message if something is being recorded or watched at the time that my daily reset is scheduled. (4.00am)
If the Hopper is left on a music channel, it stays on and may interfere with resets.
The main gripe that I have is that when the receiver resets is that the EHDs don't spin up fast enough and go to sleep until I bring them up manually.

 

[DISH Support]

I have been getting a notice on my TV several times a week in the morning to either continue watching or update the programming & software for my Hopper 3. It makes no difference if I update it then or it updates itself later it will pop up again a few days later.

Any idea how to stop this? This week it happened on Tuesday and again this morning (Friday). It only gives me a few seconds to either continue watching or update now. If we are not watching when it pops up it updates.

Hi there! What I would recommend is reaching out to our tech support team at Direct Chat to verify some information on your equipment. It is possible that there is a disruption in the download process for the receiver software which is causing this pop-up. - Megan G.