Active SatelliteGuys Member
- Mar 30, 2004
The first time I stay home all day they do not show!!
So I call them and talk to them about a new scheduling date and tell them again how important the local stations are to me. I told them I can't have VOOM without them. I am told "No Problem! and they will upgrade me to the bigger antenna". Happy again I wait. Two days before the scheduled install and call the installer to check on the equipment. They say "No Problem, we're good to go Saturday". Still happy, the installer shows up at 12 noon Saturday by himself. He is very nice, very friendly. I tell him I will have no problem helping him. The install starts. As he assembling the dish, he tells me there will be $150.00 charge for the antenna mount. That's right the $30 - $45 dollar tripod mount at the end of the antenna is going to cost me $150.00! I called VOOM, they say there is nothing they can do about it, I say if I have to pay for a mount that should come with the antenna than I don't want VOOM. The VOOM rep said "No problem I'll cancel it". She hung up and canceled our account. Remember this is the second time I am waiting for the install. I'm hot but polite. My wife calls and gets a supervisor on the phone. She was very polite and willing to help. After almost 2 hours on the phone an agreement between VOOM and the installers is made. They agreed to take care of the antenna mount charges. We don't have to pay anything. The install continues on. Hours later. After the install is done, we have a best peak of 20 signal strength. No local channels at all! Yes the VOOM dish very clear and pleasing. But I need my local channels. As I am cleaning up I find the paperwork from the antenna. They installed a UHF antenna not a VHF antenna.
I know you guys are all going to tell me to contact this guy or that guy. I will welcome this information. I understand I might be able to get this situation fixed but the real problem is the situation exists! Why should this kind of thing happen in the first place? Why are the guys who can help me not the guys manning the phones when we call???
All this headache takes the excitement and fun out having the dish. I hope it was all worth it. At the moment I'm not satisfied and don't feel it was worth all the aggravation. PS Thay have one more chance.