Orby login down?

[AE6CH]

Has anyone been able to login to the Orby customer page for the last few days? I just get the spinning wheel (tried from multiple computers). Hard to pay for another month with that not working.

 

[Titanium]

Just signed in with no problem.

 

[AE6CH]

My account seems to be screwed up. Tried different computers, from my phone, and even from my computer at work. I'm on hold with them now. When did they get a customer service phone #?

 

[primestar31]

It's working here in mid-Michigan with Charter/Spectrum internet, but even with 100/11 it took a minute to load. Stayed white screen, then suddenly popped up whole. That's off my laptop, with FF 66.0.2

Try another browser, like Chrome.

Orby TV

 

[AE6CH]

Tried 3 browsers on 2 different computers, on different internet connections, and 3 different locations .

Now they are telling me I can't login to pay my bill because I didn't pay my bill. I don't think this person understands the problem.

 

[AE6CH]

"your account is suspended and we can't tell you why"

 

[AE6CH]

I've got a sneaking suspicion someone from Orby saw my post where I was talking about there being no root password on the receiver and they suspended my account.

 

[Wescopc]

I have never been able to login to my customer account - always goes to setup (after login) - asking for SIM card number.....
I have been on the phone numerous times to no avail. Tried different computers browsers and operating systems - always the same.
Bob

 

[AE6CH]

Someone is supposed to call me tomorrow, should be interesting.

 

[Wescopc]

They promised to call me back - never did.

 

[kittyhas1000legs]

I've got a sneaking suspicion someone from Orby saw my post where I was talking about there being no root password on the receiver and they suspended my account.

Oops! That's as bad as the big corporation I work for making the e-mail password the same for all 9,000 stores, just to make it easier for the floater pharmacists.

 

[primestar31]

I've got a sneaking suspicion someone from Orby saw my post where I was talking about there being no root password on the receiver and they suspended my account.

That was not a good post to make in public. Regardless of how incredibly STUPID they were to release a receiver that's not locked down, and firmware encrypted. You know exactly what it WILL lead to, if they don't patch it...

If they refuse to turn you back on, dispute your credit card bill for the receiver and demand your money back. If you didn't used a card, take it back to Best Buy and demand they refund you.

You bought it in good faith for them to provide service, and if they can't or are unwilling to provide it to you and give you a legal reason, that's not right.

 

[KE4EST]

Very strange, it has been working fine here. Worked fine here yesterday too, when I signed in.

 

[Titanium]

I've got a sneaking suspicion someone from Orby saw my post where I was talking about there being no root password on the receiver and they suspended my account.

Does the noise from wind turbines also cause cancer? LOL!!!

 

[dishdude]

It's probably just a website issue. Being a small startup I'm sure it's full of bugs and issues.

 

[AE6CH]

Does the noise from wind turbines also cause cancer? LOL!!!

Haha, probably just me being paranoid. The CS person did seem confused about the state of the account though.

 

[AE6CH]

That was not a good post to make in public.

Not having a password is so incredibly obvious I am pretty sure I didn't help anyone.

 

[AE6CH]

Forgot to mention.. it's working now.

 

[KE4EST]

Forgot to mention.. it's working now.

I put a word in for you.

 

[AE6CH]

Thanks . Maybe it was all the LinkedIn stalking of their exec's I did. <SNIP>