OTA no working after Update

[JSheridan]

Ummm, YES, it IS. It is a major problem right now. Now you CAN download off WA if you do multiple forced downloads...that is where you press the up button on the H3 while it is booting up. Technically it is called a boot strap recovery. This kills a LOT of time and it is something a customer would really have a hard time navigating through.
But THAT is the reason I used the term virtually, because for most people it is a non-starter.
Actually had a Dish customer reach out to me last week. Dish had sent them a replacement H3. After over an hour the Dish online tech gave up and set them up for a svc call about 10 days out. They are on EA. I told them if they wanted they could run the rec up to my store and I'd hook it up to a WA dish and it would download properly....they did and it did.

I know you meant EA there because that's the only way I can get Hoppers to download on the EA.

 

[niembre]

I know you meant EA there because that's the only way I can get Hoppers to download on the EA.

I have no idea what any of this means. Does anyone know if there is a fix for the OTA problem that I originally posted? I want my OTA channels back!

 

[HipKat]

Ummm, YES, it IS. It is a major problem right now. Now you CAN download off WA if you do multiple forced downloads...that is where you press the up button on the H3 while it is booting up. Technically it is called a boot strap recovery. This kills a LOT of time and it is something a customer would really have a hard time navigating through.
But THAT is the reason I used the term virtually, because for most people it is a non-starter.
Actually had a Dish customer reach out to me last week. Dish had sent them a replacement H3. After over an hour the Dish online tech gave up and set them up for a svc call about 10 days out. They are on EA. I told them if they wanted they could run the rec up to my store and I'd hook it up to a WA dish and it would download properly....they did and it did.

So what you're saying is that people who live in EA only markets can't download software.... You're doing a good job of channeling your old buddy there

 

[dishstaller]

So what you're saying is that people who live in EA only markets can't download software.... You're doing a good job of channeling your old buddy there

It depends on what you mean by download software. The EA CAN download updates when they come out. What I was discussing, very plainly, was that it is extremely hard to do the INITIAL software download, so yes, if a customer who is on EA gets a replacement H3 shipped to them, they are not going to be able to download it. The technique I mentioned on how you CAN download it on EA would require a customer svc rep to stay on the phone with them for hours....literally.

How in the world am I "channeling" someone when all I am doing is presenting the facts...facts that every retailer and installer are very well acquainted with.

 

[dishstaller]

I know you meant EA there because that's the only way I can get Hoppers to download on the EA.

Yes, I meant EA, sorry for the typo, I was trying to type that out as I was answering my daughter's question about a customer.
I can chew bubble gum and walk at the same time but at a much slower pace

 

[JSheridan]

So what you're saying is that people who live in EA only markets can't download software.... You're doing a good job of channeling your old buddy there

Hey man. I gotta say that working through the initial wizard on a 'new' Hopper3 is a no go on the EA. The only way it works for us now is the boot strap recovery then a couple of reboots during the wizard when it gets hung up. I do it at the shop so I start it and go do something else. The whole process takes a long time now. We don't do a lot of Dish installs anymore so it's something we just deal with.

Hope things are going your way and you're not overheating out there.

 

[dishstaller]

I do it at the shop so I start it and go do something else.

That's what I did initially. It was a real time killer. Can't remember now how I found out about the WA working.....think I talked to a dealer out in CO.

 

[jbones]

My OTA is not working anymore. This started after the latest update. I have the OTA dongle with a OTA antenna that I've been using for years. My hopper does not recognize the dongle anymore and when I go to the OTA setting, it has a screen that says to plug a dongle into the USB. I tried unplugging and plugging back, in the same usb port and other ports. The Hopper does not recognize it. Anyone have same issue?

I am also having the same issue all of a sudden they are gone and nothing I do is letting the hopper recognize the OTA adapter. I have had this working for years and all of a sudden out of nowhere it no longer works, very annoyed by this haven't called in yet but guess I'm going to have to.

 

[HipKat]

It depends on what you mean by download software. The EA CAN download updates when they come out. What I was discussing, very plainly, was that it is extremely hard to do the INITIAL software download, so yes, if a customer who is on EA gets a replacement H3 shipped to them, they are not going to be able to download it. The technique I mentioned on how you CAN download it on EA would require a customer svc rep to stay on the phone with them for hours....literally.

How in the world am I "channeling" someone when all I am doing is presenting the facts...facts that every retailer and installer are very well acquainted with.

Because it's not a fact. We set up replacement Hoppers on EA almost daily, as there are three EA-only markets in our region. Do you think refurbs get sent out with no software?? Every download is an update. And EA downloads software no differently than WA

 

[HipKat]

Hey man. I gotta say that working through the initial wizard on a 'new' Hopper3 is a no go on the EA. The only way it works for us now is the boot strap recovery then a couple of reboots during the wizard when it gets hung up. I do it at the shop so I start it and go do something else. The whole process takes a long time now. We don't do a lot of Dish installs anymore so it's something we just deal with.

Hope things are going your way and you're not overheating out there.

The heat is killing me. Don't you guys have access to the USB Software updates? I must be missing something. Every Hopper we get has production software, usually several updates behind, which gets caught up with the overnight update after install, or we have updateable USB sticks that we can flash the newest software on. I never do that, myself. I have a workaround to avoid the initial software download

 

[cpdretired]

I'm confused. My H3 is working fine. I am on the EA. So if I have a H3 sent to me with factory software will it download and authorize? One person is saying yes and others no. I really don't make sense that Dish would send replacements knowing there's a problem on the EA.

 

[JSheridan]

The heat is killing me. Don't you guys have access to the USB Software updates? I must be missing something. Every Hopper we get has production software, usually several updates behind, which gets caught up with the overnight update after install, or we have updateable USB sticks that we can flash the newest software on. I never do that, myself. I have a workaround to avoid the initial software download

The USB thing is more of a pain in the ass. I've got a Hopper3 on the bench right now trying to get through the wizard. I usually do that here then after hooking up at the customer's I break out of the wizard, do a switch test, go back in the wizard, then activate. Usually about 10 minutes instead of a nightmare. If you get a minute message me with that workaround please?

The heat really sucks. I literally heard my hand sizzle when i braced myself on a roof yesterday. Ouch!

 

[HipKat]

The USB thing is more of a pain in the ass. I've got a Hopper3 on the bench right now trying to get through the wizard. I usually do that here then after hooking up at the customer's I break out of the wizard, do a switch test, go back in the wizard, then activate. Usually about 10 minutes instead of a nightmare. If you get a minute message me with that workaround please?

The heat really sucks. I literally heard my hand sizzle when i braced myself on a roof yesterday. Ouch!

Here's what I do on every new Hopper.
Leave the coax disconnected, boot up, and pair the remote.
When it starts the check switch, skip back - recall skip back out.
Go to the Check Switch screen.
Change Tuner from 0 to 1 and connect the coax.
Back all the way, and it will go to the Acquiring Signal screen.
Let it finish acquiring; it'll either just stop when the progress bar is full or go to the TV Activity screen.
Power off on the front panel, then power on and activate the Hopper.
When it activates, it'll go to the Summary screen.
Then run a check switch - since it never ran- and set all the settings and watch TV.
Overnight, it will do the software update.

This is how I avoid using the USB Updater or doing a Satellite download.
It makes replacing a bad receiver only take about 10 minutes.

Last Friday, I came home with full-blown heat exhaustion, and I still haven't fully recovered.
61 is too old for this, in this heat, so I'm done. I can't do another summer

 

[JSheridan]

Here's what I do on every new Hopper.
Leave the coax disconnected, boot up, and pair the remote.
When it starts the check switch, skip back - recall skip back out.
Go to the Check Switch screen.
Change Tuner from 0 to 1 and connect the coax.
Back all the way, and it will go to the Acquiring Signal screen.
Let it finish acquiring; it'll either just stop when the progress bar is full or go to the TV Activity screen.
Power off on the front panel, then power on and activate the Hopper.
When it activates, it'll go to the Summary screen.
Then run a check switch - since it never ran- and set all the settings and watch TV.
Overnight, it will do the software update.

This is how I avoid using the USB Updater or doing a Satellite download.
It makes replacing a bad receiver only take about 10 minutes.

Last Friday, I came home with full-blown heat exhaustion, and I still haven't fully recovered.
61 is too old for this, in this heat, so I'm done. I can't do another summer

I'll give that a try if I need to get one up and running quick. Thank you.

But I bet you're a young 61. Thankfully I spend a lot more time in the store than I do on ladders nowadays.

 

[HipKat]

I'll give that a try if I need to get one up and running quick. Thank you.

But I bet you're a young 61. Thankfully I spend a lot more time in the store than I do on ladders nowadays.

When most people were complaining about the 0 of 0 tuner glitch, I found out how to exploit it to make my installs go faster and be easier

I was, but Covid did bad things to my lungs and this heat is really exposing how bad the damage is. Young in attitude but my body is catching up to my age

 

[dishstaller]

61 is too old for this, in this heat, so I'm done.

Nonsense. I'm 62 and live in the FL panhandle about 40 miles inland so there is virtually no wind/breeze in the afternoon or night. Humidity is so high that nothing can dry out.
Did a commercial cell amp job a couple weeks ago.....looked like I had been caught in a downpour when I was finished. Sometimes it sucks to be me but that is a strength these days.....nobody wants to sweat anymore. So those of us who WILL sweat can set our price accordingly.

I inherited my Grandfather's sweat genes. I POUR sweat when others just have to wipe their brow. Did a job for THE heart doctor/surgeon in our area a few years ago. He told me that it is a known fact that people who sweat a lot live longer than those who don't. I smiled and looked at him and said "then I should live to about 150"

BTW, thanks for the workaround. Fortunately for me, I have a clear view of WA so the traditional way still works.

 

[navychop]

So I can't sign either of you up for the Pickleball tournament?

 

[HipKat]

Nonsense. I'm 62 and live in the FL panhandle about 40 miles inland so there is virtually no wind/breeze in the afternoon or night. Humidity is so high that nothing can dry out.
Did a commercial cell amp job a couple weeks ago.....looked like I had been caught in a downpour when I was finished. Sometimes it sucks to be me but that is a strength these days.....nobody wants to sweat anymore. So those of us who WILL sweat can set our price accordingly.

I inherited my Grandfather's sweat genes. I POUR sweat when others just have to wipe their brow. Did a job for THE heart doctor/surgeon in our area a few years ago. He told me that it is a known fact that people who sweat a lot live longer than those who don't. I smiled and looked at him and said "then I should live to about 150"

BTW, thanks for the workaround. Fortunately for me, I have a clear view of WA so the traditional way still works.

I have permanent lung damage from Covid. My capacity to store and pass air through my lungs is restricted by pollups covering them. In the heat, your heart naturally beats faster to push more oxygen into your blood to help cool down - layman's explanation. That means anytime I stress at all, normally, my heart beats faster than normal. Since last week, when I got heat exhaustion, my heart rate was in the low to mid-100's all day. Since then, it accelerates very easily, and my resting heart rate has yet to return to its normal low 60's. Last night, for example, my resting heart rate overnight was in the low 70's. I have to wear a heart monitor for two weeks, coming up later this month. NOT something I look forward to, but I'd rather not have a heart attack either.

So no, I'm not you and not like I have to qualify myself, but I've been an Iron Worker - including working rebar jobs in S. Texas in the summer, a steeplejack - working in Florida in the summer, amongst other trades and being a Dish tech here for the last 13 years and never had an issue - until Covid, and now each year, the heat has a much more profound effect.

I'm the same when it comes to sweating. It's ridiculous how much I sweat, even when it's only moderately hot.

 

[dishstaller]

and now each year, the heat has a much more profound effect.

Yep, can identify with you on that. I find myself taking "cool off breaks" which I never used to do. I've found that if I stop and cool off BEFORE I get too hot, I can still work pretty much all day outside.
I was starting to experience other age related issues but started taking a variety of supplements and most have totally gone away. I cannot express how important taking Manganese is in maintaining your flexibility...that's one reason certain antibiotics can cause tendon ruptures, it saps any manganese you have right out of your system.

 

[navychop]

At 72, I think carefully before pulling out the ole ladder and climbing on the roof. When the roof is replaced (soon), the Dish dish and the OTA antenna will both come down, permanently.

I can receive locals with an inside antenna, but we don't watch. The big rig was to receive Hagerstown PBS. Didn't work.

Come to think about it, I think carefully about just pulling out the ladder, lest it be my ladder to heaven.