I have a similar problem in that my H3 doesn't think there is an OTA adapter connected, but I can still watch OTA channels, I just can't rescan. I have had this dual OTA adapter for several years and don't really rescan very often as long as I see the channels in the guide. I have unplugged the adapter for a few minutes before plugging back in but did not reboot the Hopper while unplugged. I guess I will try that next. All this talk about OTA issues is what made me check on mine.
may be able to give the correct manufacturer
Yes, I messaged her yesterday. I will also send her the details of my dongle. However, as a former engineering director at an enterprise NAS company, we had to incorporate other vendors drivers into our software. But it was up to us to thoroughly test it before releasing to our customers. So, this is still on Dish. A quick fix would be to revert the driver to the previous version that worked until they can get an update from the vendor.Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.
Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.
DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.
Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.
Curious which adapter could be having issues
My dual (air/// , not wanting to climb behind my equipment right now, works perfectly and has been. I can rescan and pick up new channels as well.
Maybe someone other than me without old-guy-syndrome
from the picture, Model: OTA Digital Dongle is the single tuner OTA adapter which is the same one people are having problems with as I just checked what my single OTA adapter says which is left unplugged next to the Dual tuner OTA adapter which says "Model: Dual OTA Adapter" or specifically "Model: Dual OTA Adapter P/N 213293"
Thanks, not sure why I thought I had the dual tuner version. I guess I should look for that one.
Your trick worked for me. While watching an OTA program and wanting to record it, I must advance the start time by one or two minutes and then hit create. Then it records. Thanks for the tip. Now that I have the new dual channel dongle that I bought from Amazon, everything works A-OK.
Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.Did you people having this issue contact Brittany yet? Shes trying to keep track of things and it would be good for you to contact her as maybe she can get this somewhere and get fixed.
Now while unofficial, I am hearing this issue wasn't caused by DISH's software team, but was caused by a chipset driver update that seemes to have hosed some older USB devices. If this is indeed the case I can see why DISH didn't know and why they are slow in fixing it as they need the chipset company to fix its drivers and release them to DISH so they can be pushed out to all.
DISH does not hate you guys nor do they want you to buy new USB dongles. I am rather sure they didn't even know this was an issue until they saw it posted.
Again contact Brittany if you are having this issue, so she has your info and hopefully she can do something for you to keep you happy.
dish can't revert back to older drivers or updates. although just one reason not to buy the ota dongle!!!Thanks, but until they do, can't Dish just revert to the old driver that worked? Then test the new driver when delivered,d before pushing it again.
But then what does an old CIO know! I've only reamed quite a few buttholes from my people that didn't do that!
There are basically two types of DISH OTA dongles, a single tuner and a dual tuner dongle. The single tuner model is approximately 4 3/8 inches long with cooling vents all over the upper surface and a row of cooling vents near both edges of the bottom surface where a sticker says "MODEL: OTA Digital Dongle". I have two of these sweeties that are now not even usable as door stops. Both also say made in India.
They can absolutely put the old driver back if they wanted. This is an embedded software environment in which they have total control. All they have to do if build a new version of firmware with the old OTA driver and test it of course. They just don't want to spend the resources doing so. If they are not going to continue supporting the single tuner adapter, then they have to say so.
they would rather screw the customer and pass the cost onto them!!!
Unless of course they didn't keep a copy of the old drivers and can no longer get it. Then there is always the their support for the product is EOL after a x amount of time so it will make the consumer have to buy the current product offering.
No updates but if you can get DISH Technical Operations to roll you back to H710 or earlier even though H708 would be best because it also eliminates another problem like in this comment, you will also no longer have the problem as long as you don't update manually or forced to any new version until the problem is fixed as the problem started in H711 and still exist in H712 and H713.
