Please bare with me as I explain everything that has happened since yesterday. When I turned on my tv and turned on my dish box/dvr, I was watching the NBA finals. Well, I wanted to rewind to see the play again and I could not rewind when using the remote control. However, I didn't think nothing of it. I pushed the guide on the remote to see what else was playing and then when I pressed it again, the guide was still on my tv. So, I thought maybe the battery needs to be replaced. I replaced the battery and again I wanted to see the play over again and pushed the rewind on the remote.
I called dish and explained the situation. She said to unplug/plug the power on dish box and I did, however, same thing happened. She then said it is mostly due to the hard drive being corrupted on the box. Therefore, she said she would send out a replacement.
Today, I turned on the dish box and get this error message "Error - An issue has been detected that may affect your ability to record or pause live TV. Unplugging the power cord of your receiver for one minute and then replugging may resolve the issue. If you continue to see this message, please contact technical support. Reference 0ef1. And then it says ok. I press OK and it goes thru the acquiring satellite signal. However, it only goes to 2 to 5 process and then I get the same error message.
I unplug the power cord for 1 minute like it says, and I still get the same message. I have done this at least 10 times with same results.
They are sending me a new box, however, it won't arrive until Friday. I can't even get local channels
I called dish several times today and this time the guy I spoke with says "Hmmm....I have never come across this issue before although I think replacing the box will help". Ok, this does not reassure me.
Any help/advice/suggestions would be appreciated.
I called dish and explained the situation. She said to unplug/plug the power on dish box and I did, however, same thing happened. She then said it is mostly due to the hard drive being corrupted on the box. Therefore, she said she would send out a replacement.
Today, I turned on the dish box and get this error message "Error - An issue has been detected that may affect your ability to record or pause live TV. Unplugging the power cord of your receiver for one minute and then replugging may resolve the issue. If you continue to see this message, please contact technical support. Reference 0ef1. And then it says ok. I press OK and it goes thru the acquiring satellite signal. However, it only goes to 2 to 5 process and then I get the same error message.
I unplug the power cord for 1 minute like it says, and I still get the same message. I have done this at least 10 times with same results.
They are sending me a new box, however, it won't arrive until Friday. I can't even get local channels
I called dish several times today and this time the guy I spoke with says "Hmmm....I have never come across this issue before although I think replacing the box will help". Ok, this does not reassure me.
Any help/advice/suggestions would be appreciated.
