Poor quality picture with new hopper set up

[allaboutwolves]

I have had the new hopper for 5 days. The picture quality is so poor, I cannot read the jersey numbers on football games. I have the same TV (Samsung 46 inch 1080p) I had with the last direct receiver (not HD) and the older dish receiver ( HD). The programs in SD are almost painful to watch. Many channels are reduced in size in a box. Recordings on HD or SD channels have bleeps in the programming I live in a rural area with NO obstructions to the dish. Locals in HD area also poor in quality. I do know that the satellite numbers area different and I am in the same zipcode. Please advise as I am frustrated. Any question I have regarding the hopper "skipping" commercials. When I asked the rep by calling customer service about recordings skipping commercials he responded that I could manually push buttons to skip when the commercials came one. I asked what was the big deal since I could do this with any old DVR, he had no response. Thanks in advance

 

[lucky86]

Try Settings>Format TV>HDTV and make sure the settings are correct,1080P/16x9. The auto skipping of comercials happens on PrimeTimeAnytime content only. you need to have PTAT enabled and then the next day when you try to view a PTAT event that has Auto Hop available you will see a pop up asking if you want to enable it. If you choose yes, then the commercials will be automatically skipped over on that DVR event.

 

[Balock]

How is your Hopper connected to your TV? That is, what input is it attached to? If it's connected to either the antenna input or a composite video input (yellow RCA jack), then you will only see an SD-quality signal at best.

 

[dwarren2]

Waiting to see if we get a response from the OP. It was his first post and sounds like it could be a troll. Hope I'm wrong and we can help him.

 

[Scherrman]

I'm assuming he got his Dish directly through Dish or from a national retailer. Very poor customer service.

 

[dwarren2]

Until the OP posts again, with an intelligent response, I'm assuming he was a troll.

 

[JSheridan]

Until the OP posts again, with an intelligent response, I'm assuming he was a troll.

And I'd bet your assumption would be very accurate.