Why does a multi-million dollar company have such a problem with customer service? I have a LOS problem that I have lived with for about two weeks because I was afraid I would lose half a days wages waiting on the tech. Well I bit the bullet and called Monday. Tech support set up a service call for today between 12:00 and 5:00. At 5:10 I entered into a tech chat on the web site explaining that the tech has not shown up or even called. The service rep checked into it and about 20 minutes later told me I needed to call tech support to resolve my issue. I called and the rep on the phone took about 30 minutes to trying to contact the people responsible for the service call. It ended up by the rep telling me that a manager or the tech would call me and explain why the tech was late. It's now 8:14. No tech or manager has called. I guess I will call tomorrow and try to reschedule. I will have to ask them to schedule the call on the weekend because I cannot afford to miss another half day at work.
My problem: My receiver is a 622 with a dish 1000. I am losing the signal on sat 129. I lost it completely for about a week. It was back today when I ran a check switch but the signal is only half as strong as 110 and 119. System info status A has: Error! Select "Details" The details show singal loss on both tuners. Box G has a red X in the signal box under 129. I suspect the lnb is going bad.
My problem: My receiver is a 622 with a dish 1000. I am losing the signal on sat 129. I lost it completely for about a week. It was back today when I ran a check switch but the signal is only half as strong as 110 and 119. System info status A has: Error! Select "Details" The details show singal loss on both tuners. Box G has a red X in the signal box under 129. I suspect the lnb is going bad.