PPV & VOD Confusion (1 Viewer)

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ChetK

SatelliteGuys Pro
May 14, 2004
981
8
Round Rock, TX
I am having some issues with PPV & VOD using the Hopper. First, let me preface this by saying that I have a PPV Certificate that I would like to use for this purchase. I also would like to point out that I am attempting to test a 3D movie from the Hopper onto my 3DTV.

Since there isn't a place to enter the Certificate number when making the purchase from the Hopper Guide, I have attempted to make the purchase from the Dish web site or from the automated telephone service. But the description of the VOD movie (Pacific Rim 3D on VOD channel 1) doesn't give the Order ID number.

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So, how do I use my certificate to order this 3D movie? Isn't this a major oversight by the Dish programmers? Of course, the telephone tech support (first level has no clue, advance tech support just says I'm outta luck and it's not possible) is no help.
 
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n0qcu

Supporting Founder
Supporting Founder
Sep 7, 2003
4,890
1,467
Earth
You cannot use a certificate for VOD purchase on the Hopper at this time. So basically the support person was correct.

Sent from my iPhone
 
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lparsons21

SatelliteGuys Master
Lifetime Supporter
Jul 17, 2009
9,787
7,851
Herrin, IL 62948
It seems there is a mixed message out there. Some have reported they called and got the certificate number from a CSR, so it seems the info is available to them. Unfortunately it seems that all of them don't actually know how to get it to tell you.

They need to fix this on the Hopper.
 
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