Premium channels grayed out

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cwbuckley

Thread Starter
SatelliteGuys Pro
Jan 13, 2006
152
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EL Paso
This may be a stupid question. I was thinking about adding Showtime, so I added the channels to my favorites list to see what movies were available. I noticed of the 9 channels in the Showtime package that 5 of them are grayed out. Why? Also did the samething with all the premium channels and they are all grayed out. If anybody had any answers in regard to this matter, I would appreciate hearing from you. Thanks.
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
6
I'm Nationwide
I assume this is a DVR? I have a buddy that said he went online and request a signal rehit and then performed a box reset to solve this.
 
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cwbuckley

Thread Starter
SatelliteGuys Pro
Jan 13, 2006
152
0
EL Paso
Where exactly did he go, I did a search for signal rehit and got nothing. Thanks for you help.
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
6
I'm Nationwide
See if this link works:

https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp

If not:

1. Log into your account.

2. Select the "customer service" link in the left pane.

3. From that drop down menu, select "troubleshooting".

4. Then "channel trouble".

5. Then "missing channels"

6. In the SOLUTIONS you will see this:

"Finally, try resetting the affected receiver by clicking here." (note that the word receiver is mis-spelled on the website! lol)

7. Choose the unit to send the re-authorization too and press OK or whatever it is.
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
6
I'm Nationwide
Sometime on a DVR I have seen PREM channels come in per your subscription, BUT they are grayed out in the EPG and will not allow your to record them.
 
atp1313

atp1313

SatelliteGuys Pro
Mar 1, 2005
1,094
0
Goose Creek, SC
I just added all the HD versions of the premiums for this weekend's free-view and noticed the same thing. When I selected a channel that is part of the freeview, but not one of my subscription channels, it asked if I really wanted to record these channels as they are not authorized...or something akin to that. I just told it yes, since they will be available as part of the freeview.

Not sure if this greyed out feature was a CE "fix" in recent weeks, but it doesn't happen with Science Channel HD. Didn't realize I don't get that channel and tried to record something tonight. Went back to watch it, and it said "searching for authorized content". But the channel in the EPG looked just like every other channel I get. So if they want to color code the channels in my lineup, great...just be consistent. ;)
 
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cwbuckley

Thread Starter
SatelliteGuys Pro
Jan 13, 2006
152
0
EL Paso
Charper1, sorry to take so long to get back to you. Last night I decided to had Showtime, so I went to my account and added them. However, they were still grayed out in the guide. The grayed out ones I could watch, but could not record them on my HR20 DVR. I went to the link that you gave me and tried that, only it didn't do anything. Then I reset the receiver. When it came up, the channels were still grayed out. So I called. The guy that I talked to, had me reset the receiver, where the red button is located next to the card. He first had me pull out the card and then reset the receiver. Once it booted up, the channels were no longer grayed out. Case closed. Thanks for the help. He did tell me he had to resend the signal.
 
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