problem with internet while using 4K

[Frustrated CAS]

Since I got the Hr54 genie almost a year and half ago, my on demand has not worked when I am hooked up to the internet. I was told over a year ago that the Directv engineers are aware of the issue and they were working to fix it. First of all, am I the only one experiencing this problem? Originally, I had technicians come to the house to fix issue only to be told that it was an issue with the HR54 and internet. I would much rather have my on demand use.

 

[raoul5788]

to Satelliteguys Frustrated CAS!

How are you connected to the internet. IIRC, the HR54 doesn't need anything but an ethernet cable.

 

[Jimbo]

Or a wifi connection.

 

[I WANT MORE]

No such issues with my HR54-500.
It takes a couple of days to come back after a software download, but other than that.....
I have an Ethernet cable connected directly to the 54. No cck.

 

[Frustrated CAS]

So are you guys saying you do not have an issue using the internet and having your 4K . your on-demand is working without a problem. I need to get the technician back out here if that's the case

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[Frustrated CAS]

I'm using wi-fi wireless connection that's how the technician set it up. So if they connect via Ethernet the problem should go away

 

[raoul5788]

I'm using wi-fi wireless connection that's how the technician set it up. So if they connect via Ethernet the problem should go away

Give it a try!

 

[Swamptech]

4k clients will lose mrv (multi room viewing) causing tv with the 4k client to display "no server" error messages. It's a known caddie issue that hasn't been corrected for almost 2 years now.
I've found it doesn't effect everyone. It has something to do with modem from your ISP. One day on a call to ISS the guy told me they have a list of 8 modem models that are incompatible. There is no rhyme or reason to what's going on or why but basically the networks conflict.
You can try changing modems. I've seen a direct Ethernet connection to the 54 fix it as well .(but I suspect temporarily)

 

[raoul5788]

4k clients will lose mrv (multi room viewing) causing tv with the 4k client to display "no server" error messages. It's a known caddie issue that hasn't been corrected for almost 2 years now.
I've found it doesn't effect everyone. It has something to do with modem from your ISP. One day on a call to ISS the guy told me they have a list of 8 modem models that are incompatible. There is no rhyme or reason to what's going on or why but basically the networks conflict.
You can try changing modems. I've seen a direct Ethernet connection to the 54 fix it as well .(but I suspect temporarily)

to Satelliteguys Swamptech!
What's a caddie issue? I have issues with my Studebakers, but that's something different!

 

[Swamptech]

to Satelliteguys Swamptech!
What's a caddie issue? I have issues with my Studebakers, but that's something different!

Oops...cadie (auto correct) is direct tv tech talk for a known problem that "the engineers are working on" and basically DTV owning the problem but never providing solutions. If you have DOCK access you can research known issues.

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