Receiver activation problem

[tunein36]

I purchased a complete package for user install. I followed all instructions and then called selected my programming and activated my receiver. I then brought my equipment to our campground and after some time found a decent signal on 110, then after completing the set up where the receiver does its thing it comes back saying the receiver is not authorized, call 1-800 to activate. Of course since I know it is already activated that is the answer i get from customer service. Problem is that I cannt be near the TV/receiver when on the phone due to no cell service at the campground and only land line is 200 yards away. What else can I do? I tried setting it up at home, but too many trees and cannot get any signal at all...... HELP please

 

[MattG@DISH]

If the receiver has been disconnected long enough, it does lose it's authorization (regardless if it's been active on the account). Chances are a "hit" needs to be sent to it.

If you PM the receiver and smart card number that shows on system info, along with a phone number/account number, I can get you up and running (so long as the receiver is getting signal, I can re-authorize it).

 

[tunein36]

Thanks Matt,
I will work on it again tomorrow. Its too late tonight and the fall from the ladder while getting the equipment to the roof last night has slowed me a bit.

If the receiver has been disconnected long enough, it does lose it's authorization (regardless if it's been active on the account). Chances are a "hit" needs to be sent to it.

If you PM the receiver and smart card number that shows on system info, along with a phone number/account number, I can get you up and running (so long as the receiver is getting signal, I can re-authorize it).

 

[MattG@DISH]

Hope you're OK

If you send the phone number on the account, I may be able to get this taken care of now.

 

[tunein36]

How can I send the information needed without sending it for everyone to see?

 

[MattG@DISH]

Click on my name, then click private message.

I'll send you one, just reply to it