remotes issues with ViP722 dvr

[helpdesk55]

res is having issues with remotes with ViP 722 DVR. The remote and dvr will sync when programming but when box and remote are delivered to residents apartment it will not work with residents magnavox tv which is brand new. We have tried a whole new receiver and remote and still have same outcome, tried a uhf remote and changed remote address. remote is a 5,4 ir. Please give feedback.

 

[ZachS@DISH]

res is having issues with remotes with ViP 722 DVR. The remote and dvr will sync when programming but when box and remote are delivered to residents apartment it will not work with residents magnavox tv which is brand new. We have tried a whole new receiver and remote and still have same outcome, tried a uhf remote and changed remote address. remote is a 5,4 ir. Please give feedback.

Sounds to me like you are getting IR interference. What about trying a 6.0, 6.4, or 21.0 remote?

 

[PCOManager]

I agree it sounds like interference but If it were IR interference wouldn't a UHF remote work?

 

[KAB]

Turn off all auto backlighting/room brightness, etc. settings on the TV

 

[Jimmerinwi]

Turn off the tv, hit the menu button on Dish remote, turn tv back on and see if the Dish menu is displayed. If it is..... It's IR interference.

Sent from my iPhone using SatelliteGuys