Hi, first post in quite a while. I have two remotes for a 211Z and a 211K that have become troublesome.
The first remote stopped functioning altoghether, even with a fresh set of batteries. None of the lit buttons would work, and of course it would not control the receiver. I actually threw this remote out because it clearly broken, and since I knew it was older it was not worth messing with. The second remote still works, but some of the buttons are starting to get flaky - need to press them more than once. So I figured I'd replace both at once.
I called Dish to have them send me two new remote controls, but the tech was adamant that we had to go through a detailed troubleshooting procedure with the bad remote. She assumed that the receiver was misprogrammed, and would not listen to me that the first remote was totally unresponsive. Once she got to the point that she was telling me to reset the receiver I hung up.
So, what is the easiest way to get two replacement remotes for the 211K / 211Z? I thought calling Dish was best, esp. since I currently have Dish Protect Silver, but really don't need the BS. Can this be taken care of on here (DIRT Team), or should I purchase remotes from another source? (Prefer not to get refurbished.) Thanks.
Edit - I also see I can just order a new 20.1 remote for $20 from the Dish Store. Lots of 20.1 remotes on the interwebs, but most look like knockoffs, not Dish OEM.
The first remote stopped functioning altoghether, even with a fresh set of batteries. None of the lit buttons would work, and of course it would not control the receiver. I actually threw this remote out because it clearly broken, and since I knew it was older it was not worth messing with. The second remote still works, but some of the buttons are starting to get flaky - need to press them more than once. So I figured I'd replace both at once.
I called Dish to have them send me two new remote controls, but the tech was adamant that we had to go through a detailed troubleshooting procedure with the bad remote. She assumed that the receiver was misprogrammed, and would not listen to me that the first remote was totally unresponsive. Once she got to the point that she was telling me to reset the receiver I hung up.
So, what is the easiest way to get two replacement remotes for the 211K / 211Z? I thought calling Dish was best, esp. since I currently have Dish Protect Silver, but really don't need the BS. Can this be taken care of on here (DIRT Team), or should I purchase remotes from another source? (Prefer not to get refurbished.) Thanks.
Edit - I also see I can just order a new 20.1 remote for $20 from the Dish Store. Lots of 20.1 remotes on the interwebs, but most look like knockoffs, not Dish OEM.
Last edited:
