Externals have always worked great even though sometimes slower than usual. Have a good Many of them. Transferred items from the hopper to an external this morning. Upgraded the software as I noticed it hadn't been updated since April and I just bought a new Hard drive end of July. It's a hopper 3 and it upgraded to software version h397 at 8/5/2025 11:53 am. I am wishing I hadn't upgraded it
When I plug one in it recognizes it, shows percentage used if I switch to external hard drive, no photos though, etc. If I back out and go to the hopper and highlight to transfer it shows storage space used and not used but will not transfer anything at all. Again this was working fine several hours ago and it is now affecting all my Hard drives apparently. Shows percentages but no pictures and can't transfer at all. I called technical support snd they said this always happens within 24 hours of a software update and I mentioned it never has to me before
When I plug one in it recognizes it, shows percentage used if I switch to external hard drive, no photos though, etc. If I back out and go to the hopper and highlight to transfer it shows storage space used and not used but will not transfer anything at all. Again this was working fine several hours ago and it is now affecting all my Hard drives apparently. Shows percentages but no pictures and can't transfer at all. I called technical support snd they said this always happens within 24 hours of a software update and I mentioned it never has to me before
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