I just received a communication from Dish wanting me to pay for a returned damaged receiver shipped and insured via UPS to their El Paso location. The returned receiver was shipped using a Dish generated label. I called UPS and they said that all Dish needs to do is file a claim with UPS and insurance usually covers shipping damages. Not only does Dish insist that I pay for the damaged receiver but Sam Fam, (real name??) the Dish representative said Dish would not be filing a claim. I am supposed to pay for a receiver that UPS damaged in shipment.....a shipment bought and paid for by Dish and they refuse to go back to UPS for a damage claim?? The damage by the way was external. Dish said the outside of the reciver was dented and broken. It didn't leave my house that way.
Any similar experiences, anyone???
Any similar experiences, anyone???
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