RVU on a UN60JU6400 with an HR54 / can't adjust resolution

[Digitalist]

Finally got it setup and the genie remote programmed but the resolution is horrible and when we try to access the menus to adjust it, they're greyed out. Firmware on TV is up to date. There's no setting in the TV to adjust it either. I'm out of ideas. Any help plz? Thanks

(Srry if I posted this in the wrong place, I'm very new to this forum. Thanks)

 

[raoul5788]

to Satelliteguys Digitalist!

Was it properly set up when the installer left? I'd try doing a double reset.

 

[whitewolf8214]

to SatelliteGuys Digitalist!!

 

[Digitalist]

to Satelliteguys Digitalist!

Was it properly set up when the installer left? I'd try doing a double reset.

Thanks for weighing in so quickly - seems to have straightened itself out once I got on a HD channel - options are still greyed out though so maybe it's all auto only or something.

 

[twizt3dsist3r]

An rvu client does not have the ability to change resolution.

Sent from my SM-G900V using Tapatalk

 

[Digitalist]

Don't suppose you know of a solution to the sound sporadically dropping out, do ya? Seems sketchy and I can't figure out why - saw other posts referencing same problem but I didn't see any proposed fixes. Thanks!

 

[carlosvic]

In regards to the sound issue I had the same problem and I think it was related to the one connect box. I moved my dtv hdmi cable to a different port and it solved the problem.