Samsung 360 Problems on 720P channels on D*

[gkurcon]

It's become apparent that D* and the Samsung 360 seem to have some sort of issue when displaying anything that is filmed and broadcast over the 720P format, specifically on FOX-HD and ESPN-HD. If you have the 360, and are lucky enough to get one of the FOX-HD national feeds, try to watch a prime-time show and you'll see it. The problem is less evident on ESPN-HD, it seems to only be during some commercials and during presentations of "Hustle" or "3". Live sports on both channels are fine. Those with OTA FOX-HD connections on the 360 report that it works fine. Anyone else out there that has noticed this?

 

[Lem52]

I have certainly had the problems that you mentioned. I have tried to get another reciever from directv, but all they will replace it with is Samsung's sister which is the RCA DC210. Those 2 recievers are almost identical. The RCA they sent me sucked so I sent it back and stay with the Samsung until I can pick up a used reciever at a reasonable price.

I am wondering if later built Samsungs have that flickering problem.


Lem52

 

[Tonedeaf]

I noticed this last night. Very jittery picture and some serious audio sync as well. Will call D* to complain when I get home this evening.

I suggest we all call to complain so they fix it.

 

[blakeharrell]

Has anybody tried calling Samsung's service?
I wonder if they would know anything.

 

[gkurcon]

Since the box has both the Samsung and the D* logos stamped on it, I feel that each company has a certain amount of responsibility. It's been pointed out that depending upon where you bought your receiver from, you may or may not have had a choice in which box you got. I got mine from a local Best Buy, and to the best of my knowledge this was the only HD box on hand. In this situation, I think it's up to D* to resolve the issue, either through software patch, or replacement unit (obviously not with another 360). Just my thoughts.

 

[dgordo]

I have called D* about this issue and they say I am the only one who has complained about this problem , I would encourage everyone to call and let D* know that they are having this problem and maybe they will fix the problem. :shocked

 

[twodutys]

I have called D* about this issue and they say I am the only one who has complained about this problem , I would encourage everyone to call and let D* know that they are having this problem and maybe they will fix the problem. :shocked

They did that to me too. They just playing their game. I saw several post on the audio sync problem before I called.

 

[Tonedeaf]

A user on AVS has started an online petition to fix the 360.

Look here: Sign The Petition

 

[dgordo]

It sure would be nice if one of the D* employees who browses this forum could help us out.

 

[Hoss]

I called Samsung to inquire about getting a new 360, and all I got was the "runaround". I spoke with three or four people at Samsung and they finally blamed the problem on the ESPN transmission. Well, I KNOW that is not the problem as I have the same problem on channel 89 (Fox). This is really aggravating and the problem will only get worse as more HD channels are added in 2005. I hope they can resolve this issue soon! I encourage everyone with a 360 to fill out the petition.

 

[eyekahn]

Both ESPN and Fox broadcast in 720P. I only notice this problem during the commercials (captured in 480i) which need to be converted to P. The other complaints I've seen here are similar in nature. Why is anyone watching commercials anyway?

 

[gkurcon]

Try to watch a prime-time show on Fox (Malcolm, House, etc), you'll notice the problem. The same goes for movies like "3" or "Hustle" on ESPN-HD. If you are lucky enough to get ABC-HD when it goes live you will really notice it then. It's not just commercials.

 

[beast37799]

actually when i watch abc hd ota i dont notice any problems

 

[Operator7]

I have the same issues, with my first and second 360.

 

[cr0mag]

actually when i watch abc hd ota i dont notice any problems

I also notice the jittery picture on ESPN HD during the commercials, but fwiw when I'm watching fox and abc in HD via OTA I have no problems. I don't have an HD feed for the networks from the sats yet so I can't compare, but wouldn't the issue show up via OTA as well? I'm wondering if the issues that everyone is talking about are stemming from D*'s retransmission?

 

[gkurcon]

It seems to be happening more for people that have the national HD feeds, however there are some that have reported that it was happening on their OTA channels. The easiest way for you to see it is if you try to catch one of the movies they have on ESPN-HD....otherwise you'll probably only see it during commercials.

 

[gkurcon]

The problem seems to be affecting ABC-HD as well, now that they added it to the lineup.

 

[beast37799]

i found it odd that when they played live hd footbal games that i noticed no problems only when they put on a recorded show

 

[mrand]

Newbie here and I have the problem

Just signed up on the forums here and I saw this post. I also noticed the problem last night and thought I had messed something up. I signed the petition.

 

[Elf]

I'd like to put in a quick word for the Tech CSR's: If you called DTV and you were told "nobody else has mentioned it", what they usually mean is "I've never heard this before", combined with "there's no customer-affecting-issues post in our system". Since not every tech takes every call, not every tech hears the same information at the same time, and we rely on prompt (cough cough cough) updates of our information to clue us in.

It's also quite probable that the Team Leaders have received hot information via email and haven't yet had the chance to cascade it to the teams.

If you're hearing "nobody else has said ... " just remember to add "to ME" at the end of it.

--Elf