Samsung 4K 65" error message About HDMI cable

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Leftyjp

New Member

Original poster

Sep 7, 2017

1

0

Wisconsin

• Sep 7, 2017

• #1

New Samsung 4K with Direct TV. Received error message that HDMI cable would not work.
After much work, calling service and trying everything I found the answer.
Removed HDMI cable from HDMI1 and placed it in HDMI 2 jack on TV. Problem solved. I think this may have something to do with 4K protection associated with the HDMI 1 jack.
I'm no expert just a novice but found a solution and thought I would post this in the hope of helping others.

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

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Cheshire CT

• Sep 7, 2017

• #2

to Satelliteguys Leftyjp!

Thanks for posting this information. 4k sets often have only one hdmi that works for 4k.

 

goaliebob99

SatelliteGuys Master

Supporting Founder

Aug 5, 2004

14,486

520

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• Sep 7, 2017

• #3

On my Samsungs, 4K works on the MHL or the ARC port. (input 4). That would be the best port to use.

 

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robjlevin

SatelliteGuys Pro

Sep 23, 2005

722

202

New Jersey

• Sep 8, 2017

• #4

Only worked on HDMI 3 (MHL) for me with 4K. Others worked but pic was downconverted to 1080p (which still looked pretty damn good).