Search problem

W

wdavis9

Thread Starter
SatelliteGuys Family
Jan 26, 2013
69
10
meridian, ms
Got 2 new hopper's today, one with sling one without but have a problem with the one with sling. When I press the search button on the remote from the program guide I get a "no results" message. The second hopper without sling works fine whe I press the search button. What can I do?
 
3HaloODST

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
It'll fix itself in 24 hours.

Sent from my iPhone 4S using Forum Runner
 
lucky86

lucky86

SatelliteGuys Pro
Pub Member / Supporter
Sep 19, 2012
3,941
179
By the sea, in a land called Honalee
Are you in the DVR menu "My Recordings" and hitting search while typing in a TV show that you are trying to set a timer for? Or in the Guide but searching for something saved on your DVR?
 
A

Avail

Member
Feb 28, 2013
10
0
CA
It'll fix itself in 24 hours.

Sent from my iPhone 4S using Forum Runner

Yes, it should be fixed within 24 hours. One hopper may have downloaded the info immediately, but it usually takes "up to" 24 hours.
 
KKlare

KKlare

SatelliteGuys Pro
Nov 18, 2003
2,397
13
Los Alamos, NM
Also try the older alternative of the # sign in the numeric keypad. Today it seems to do the same as the newer search button.
-Ken
 
murphaleen

murphaleen

Active SatelliteGuys Member
Feb 19, 2008
24
3
South Bend, Indiana
Today is Friday, March 10, 2017, 10:15pm. For some time [approx 2 yrs] I have had the Hopper with Sling [+ 2 wireless Joeys] and enjoyed the entire system without major problems.
Sometime within the last 2 weeks, I have lost the ability to do a search without getting at least one of the found icons showing multiple listings for the show I'm looking for.
But...when I click on such an icon, I get the infamous "No Results Found" reply.
Currently I am looking to find repeat or "On Demand" episodes [actually I cannot find any examples of previous "On Demand" recordings in my saved shows].
Example: Just found out that the series "Humans" started a 2nd season on Feb 13 on AMC. I am able to find single instance for a repeat of episode 4 at 4:30am on Sunday, 3/12/17. Then I was able to to schedule a recurring timer for the usual Monday 10:00pm slot for this show. HOWEVER, I can no longer get any "On Demand" viewings to display for the missing 1-3 episodes.
Perhaps the first of 5 icons for the show holds these missing episodes since it has #3 in lower right corner. But, when I click on it I once again get the "No Results Found" response.
Has something changed [aside from being charged extra for local channels]? Has a setting been flipped on/off that would fix this?
I've wasted far too much time trying to retrieve results for my disabled daughter --- when I formerly did this on a regular basis. If no answer here, who can I ask about it? Thanks --- in advance.

P.S. I used the term "On Demand" for bonus type access to a previously aired show that is not currently displayed in the guide. So if this isn't the correct term, I'm sorry. Tried to find previously saved "On Demand" episodes that I had for other series, but could not find even one example. Where did they go?
 
SandFarmer

SandFarmer

SatelliteGuys Pro
Pub Member / Supporter
Mar 21, 2009
1,384
649
The Beach.
I have been noticing all kinds of things like yours. All based on the Guide and peripheral information. A lot of it is that programs that have individual specialized info, but now has generic across the board. Icons, some are saying that they are looking better. Many I can't even read on a 55" TV. Descriptions, Times, New, Dates and other pertinent info needed to make searches and timers work well is worse than ever. Searches are revealing the first icon as a generic DISH icon and it's empty and the rest of the listings are nothing like they use to be. This was old years ago, and getting more so now . . .
 
H

hey

SatelliteGuys Family
Aug 24, 2016
80
18
TX
Today is Friday, March 10, 2017, 10:15pm. For some time [approx 2 yrs] I have had the Hopper with Sling [+ 2 wireless Joeys] and enjoyed the entire system without major problems.
Sometime within the last 2 weeks, I have lost the ability to do a search without getting at least one of the found icons showing multiple listings for the show I'm looking for.
But...when I click on such an icon, I get the infamous "No Results Found" reply.
Currently I am looking to find repeat or "On Demand" episodes [actually I cannot find any examples of previous "On Demand" recordings in my saved shows].
Example: Just found out that the series "Humans" started a 2nd season on Feb 13 on AMC. I am able to find single instance for a repeat of episode 4 at 4:30am on Sunday, 3/12/17. Then I was able to to schedule a recurring timer for the usual Monday 10:00pm slot for this show. HOWEVER, I can no longer get any "On Demand" viewings to display for the missing 1-3 episodes.
Perhaps the first of 5 icons for the show holds these missing episodes since it has #3 in lower right corner. But, when I click on it I once again get the "No Results Found" response.
Has something changed [aside from being charged extra for local channels]? Has a setting been flipped on/off that would fix this?
I've wasted far too much time trying to retrieve results for my disabled daughter --- when I formerly did this on a regular basis. If no answer here, who can I ask about it? Thanks --- in advance.

P.S. I used the term "On Demand" for bonus type access to a previously aired show that is not currently displayed in the guide. So if this isn't the correct term, I'm sorry. Tried to find previously saved "On Demand" episodes that I had for other series, but could not find even one example. Where did they go?
definitely sounds likes guide issues - hopefully to be soon fixed - hang in there...
 
murphaleen

murphaleen

Active SatelliteGuys Member
Feb 19, 2008
24
3
South Bend, Indiana
I have been noticing all kinds of things like yours. All based on the Guide and peripheral information. A lot of it is that programs that have individual specialized info, but now has generic across the board. Icons, some are saying that they are looking better. Many I can't even read on a 55" TV. Descriptions, Times, New, Dates and other pertinent info needed to make searches and timers work well is worse than ever. Searches are revealing the first icon as a generic DISH icon and it's empty and the rest of the listings are nothing like they use to be. This was old years ago, and getting more so now . . .
You're right. I forgot about the "generic" DISH labelled icons. Where did they come from and what does this different display exemplify?
But I did a search again for "HUMANS". I had 5 icons show up under TV shows.
• The 1st icon, labelled "HUMANS", has the series faceplate and has "3" in the corner, but when I open it, I get "NO RESULTS FOUND".
• The 2nd icon, also labelled "HUMANS", has the series faceplate, has a 6 in the corner and does offer 6 upcoming airings that can be recorded.
• The 3rd icon, labelled "HUMANS: Extras", has generic DISH faceplate, no number in corner and when opened this message dispalys: "The On Demand title you are trying to watch is currently unavailable. Please select another title."
• The 4th icon, is also labelled "Humans: Extras", also has the generic DISH faceplate, has 2 in corner, and when opened offer 2 3-minute extra features that can be "rented".
definitely sounds likes guide issues - hopefully to be soon fixed - hang in there...

• The 5th icon is labelled "AMC: Humans" has an AMC logo faceplate and a #6 in corner. It offers 6 future showings of the same 15-minute AMC special @ the series.
definitely sounds likes guide issues - hopefully to be soon fixed - hang in there...
Not meaning to be sarcastic, but "hang in there"? Hang in there for what?
 
murphaleen

murphaleen

Active SatelliteGuys Member
Feb 19, 2008
24
3
South Bend, Indiana
How will I know when it is fixed? I am so tired of trying it repeatedly for days now and would appreciate it if DISH would sent notification.
Plus, where can I find more info regarding this particular problem? BTW, thanks for your input.
 
  • Like
Reactions: buist
H

hey

SatelliteGuys Family
Aug 24, 2016
80
18
TX
as I've noticed, it's not one big fix, some things are working fine (fixed), some still need fixing, so I'm sure it's being worked on
 

Similar threads

sugarrat
Replies
3
Views
1K
sugarrat
sugarrat
myron243
Replies
7
Views
2K
Thornton Melon
T
G
Replies
3
Views
1K
cosmo_kramer
cosmo_kramer
E
Replies
0
Views
881
Eric_C
E
S
Replies
5
Views
2K
MikeHDTulsa
M

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top