Its a shame that this has happened.....I ordered an R15 from Value Electronics last week and it arrived today.
Super....this was going to be on a secondary TV to get use to it as they improve and fix some of the issue...
PROBLEM: When I open the box right away it is obvious that this was a used unit, someone else had already unpacked everything. All the wrapping for the unti and remote was in the bottom, the access card sleeve was already opened and the card in the unit....the remote was already kind of scared up.....I was not expecting much....and I was right.... I plug it in, get it hooked up.....get the initial screens saying it is starting up and right before it SHOULD go to the welcome page it just goes black....nothing comes back...the unit doesnt respond to the remote, nothing works on on the panel....it is a dead unit...
It is one thing to get a BRAND NEW dead unit, but to get one that was obviously opened previously and likely returned for the same reason is kind of hard to fathom.
I called Value Electronics, and they are sending me a new one....which hopefully will be here Friday (that is good).....but this should not have happened with this unit as it seems to me like it was already a dead unit that simply got put back into the "food chain" (not good).
Super....this was going to be on a secondary TV to get use to it as they improve and fix some of the issue...
PROBLEM: When I open the box right away it is obvious that this was a used unit, someone else had already unpacked everything. All the wrapping for the unti and remote was in the bottom, the access card sleeve was already opened and the card in the unit....the remote was already kind of scared up.....I was not expecting much....and I was right.... I plug it in, get it hooked up.....get the initial screens saying it is starting up and right before it SHOULD go to the welcome page it just goes black....nothing comes back...the unit doesnt respond to the remote, nothing works on on the panel....it is a dead unit...
It is one thing to get a BRAND NEW dead unit, but to get one that was obviously opened previously and likely returned for the same reason is kind of hard to fathom.
I called Value Electronics, and they are sending me a new one....which hopefully will be here Friday (that is good).....but this should not have happened with this unit as it seems to me like it was already a dead unit that simply got put back into the "food chain" (not good).