I had read about all the issues with installation at Voom but thought most of them were exagerrated. My original install was flawless.
But my recent experience is a story in itself:
Satellite went out on the 24th Dec snowstorm. Serive called for PM of the 29th. Early morning on the 29th the installer calls to say that because od weather, they will not be coming. I suppose they could have called me earlier so I don't have to take a 1/2 off. But is the holiday season and I was happy to be home.
The next schedule is the 5th of January. I say okay for the 12 Noon to 5 PM slot. I call them on the 4th since the installer didnot call me. All is fine. I take another 1/2 day off. On the morning at 9:15 the installer calls. No service call that day. I keep my patience although I am really upset. The next schedule on the 6th again the 12 Noon to 5 PM slot. Again I call on the morning of the 6th...guess what. No service call today. This time I am smart. I don't take a 1/2 day off.
Next service call for Saturday the 8th of January. Call verify every hour from 12 Noon to 5 PM. A 2:30 PM I am told I am the next call. Will be there in 2 hrs. 6 PM nobody shows up. Call Install Inc. they say installer will still be there in 15 minutes. 7 PM nobody shows up. We have to go out at 7:30 so I call at 7:00 PM to reschedule.
Next service call maybe on Sunday morning at 9AM. Still waiting for a call.
Wow! If I didn't like the Voom serive as much, I would not take this sh*t. Worst customer service possible. They don't even bother to call. The onus is all on you..and still nothing helps. I suppose they will show up when they want to. I wonder if I have to pay for all the days I have had no service.
Keep you guys posted on what happens. But I am not holding much hope for any resumption in service soon.
update at 12:15 PM Sunday: The installers just called and stated that there will be no service calls today. (I am glad they called but am not surprised at the outcome).
This is so stupid that it is not even funny any longer..the whole family and friends are laying bets on what day the issue will be resoved. My younger son stated not before Superbowl Sunday. Wouldn't surprise me if he wins.
The installers will call tomorrow to set up another time. I wonder what the story will be this time.
Bruce
But my recent experience is a story in itself:
Satellite went out on the 24th Dec snowstorm. Serive called for PM of the 29th. Early morning on the 29th the installer calls to say that because od weather, they will not be coming. I suppose they could have called me earlier so I don't have to take a 1/2 off. But is the holiday season and I was happy to be home.
The next schedule is the 5th of January. I say okay for the 12 Noon to 5 PM slot. I call them on the 4th since the installer didnot call me. All is fine. I take another 1/2 day off. On the morning at 9:15 the installer calls. No service call that day. I keep my patience although I am really upset. The next schedule on the 6th again the 12 Noon to 5 PM slot. Again I call on the morning of the 6th...guess what. No service call today. This time I am smart. I don't take a 1/2 day off.
Next service call for Saturday the 8th of January. Call verify every hour from 12 Noon to 5 PM. A 2:30 PM I am told I am the next call. Will be there in 2 hrs. 6 PM nobody shows up. Call Install Inc. they say installer will still be there in 15 minutes. 7 PM nobody shows up. We have to go out at 7:30 so I call at 7:00 PM to reschedule.
Next service call maybe on Sunday morning at 9AM. Still waiting for a call.
Wow! If I didn't like the Voom serive as much, I would not take this sh*t. Worst customer service possible. They don't even bother to call. The onus is all on you..and still nothing helps. I suppose they will show up when they want to. I wonder if I have to pay for all the days I have had no service.
Keep you guys posted on what happens. But I am not holding much hope for any resumption in service soon.
update at 12:15 PM Sunday: The installers just called and stated that there will be no service calls today. (I am glad they called but am not surprised at the outcome).
This is so stupid that it is not even funny any longer..the whole family and friends are laying bets on what day the issue will be resoved. My younger son stated not before Superbowl Sunday. Wouldn't surprise me if he wins.
The installers will call tomorrow to set up another time. I wonder what the story will be this time.
Bruce