Service call question

[10pmStalker]

So I'm getting a "wired connection lost" on all my receivers accept the main one. We went through everything for an hour and she said I need a service call. She offered me $99 for the service or $7.99 a month which includes box upgrades.

Can I cancel the $7.99 a month after the tech comes out and fixes things?

 

[HIFI]

I believe you can but with a penalty if you don't keep it for 6 months (i think). I've been out of the game for a bit now so things may have changed.

 

[cinsu]

I believe you can but with a penalty if you don't keep it for 6 months (i think). I've been out of the game for a bit now so things may have changed.

No cancellation fee anymore

 

[10pmStalker]

No cancellation fee anymore

A tech on reddit just replied saying you can't cancel without penalty.

 

[cinsu]

I can’t post the article here but in November 2016 it was announced there is no longer a cancellation fee for any of the protection plans

 

[Claude Greiner]

Dude we can probably fix it here in the forum and save you $99.

Explain to me your setup, receiver type, etc.

 

[10pmStalker]

Dude we can probably fix it here in the forum and save you $99.

Explain to me your setup, receiver type, etc.

That would be awesome. I have an HR54, a mini and the 4k receiver. The HR54 works fine. The network light is blinking on the other boxes.

 

[Claude Greiner]

Did you trace all the wiring back? If the network light is blinking it’s likely a bad splitter.

First thing I would do is trace all the wiring and see if anything changed.

Do you have a 4 way or 2 two way splitters?

 

[10pmStalker]

This is the splitter we have. Everything seems to be fine. I traced back everything

 

[Claude Greiner]

You have 2 splitters.

One between the HR54 and the dish and another the 2 boxes having issues.

The issue is between the 2 splitters

 

[10pmStalker]

You have 2 splitters.

One between the HR54 and the dish and another the 2 boxes having issues.

The issue is between the 2 splitters

I'll continue to troubleshoot. Thanks for the tips

 

[mdram]

have you tried to reset the hr54?

 

[10pmStalker]

have you tried to reset the hr54?

Reset as in full restore? I haven't done that. I've rebooted it several times

 

[Jimbo]

Reset as in full restore? I haven't done that. I've rebooted it several times

You don't want to do a Reset Everything or you'll lose all your Recordings and settings and Series links.

 

[10pmStalker]

You don't want to do a Reset Everything or you'll lose all your Recordings and settings and Series links.

I know, was hoping I wouldn't have to do that but would do it if that fixed things.

 

[Jimbo]

I know, was hoping I wouldn't have to do that but would do it if that fixed things.

So have you changed the splitters yet ?

 

[10pmStalker]

So have you changed the splitters yet ?

No, I don't even know where the second one is. A tech is coming out

 

[Claude Greiner]

No, I don't even know where the second one is. A tech is coming out

All you need to do is follow the line from the dish.

It’s a bad splitter or a line between both splitters