Should I ask for something for my trouble?

[Sharpie]

Yesterday a HD channel showed no signal so I thought no big deal a minor glitch which I am sure D* is fixing. This morning that HD channel and now another are showing samething, "no signal". I called tech support and they say reboot the system. This now makes the sixth reboot since I got the Samsung TS 360 reciever. I got the receiver 8 days ago when I upped for the HD package. Now the receiver will not pick up any signal whatsoever. NONE, NADA, NUNCA......! So tech say they are sending out another reciever and it should be here in 1-2 days. So that means no tv unless I pick up channels with antenna. Should I ask D* not only to pro-rate my bill but also ask for some "other" stuff. I have been a custome for over 5 years. I am pretty pissed about this but there is nothing I can do. Being mad won't bring my picture to me for the next few days.

 

[charper1]

What channel?

Does you samsung (being only 8 days old) have the latest software yet?

 

[slacker9876]

If it is an OTA channel, D* will not do anything. This happens to a lot of us becuase were are too far away from the source.

As far as trouble, it depends on your subscription level. If you have the TC Premire package and have been a sub more than a year it is not unheard of for them to comp 20/mo for 6 months for PQ related problems.

 

[mini1]

give customer retention a call. That is what they are there for, to solve your problems with freebie's.