Someone explain DISH's thought process to me

[gpollock87]

Has your account been suspended or shut off at anytime in like the last six months? I know they do have a policy for upgrades when it comes to the leased offers and i had to wait six months after my account was shut off to do the free upgrade

I have never suspended my account and i pay my bill before the autopay takes it out.

 

[Kb Cool]

Great question! My letter only said 6 months.

I don't know. Maybe you should call about your upgrade and be "Nice"! Even though it seems like you haven't been treated "equally" in the past!! Just tell them you may cancel altogether and explore other options.
Good Luck!!!

 

[Mike Russo]

Have you ever accepted free credits/promos for service interruptions? Dirty little secret right there.

 

[chrisn]

It's mid-July and I was just told by DIRT I was ineligible for Hopper upgrade as well. Maybe it has to do with bundling through CenturyLink who they no longer partner with. Perhaps it's time to just flip providers again. Whatever. Six of one, half dozen of the other.

 

[Scherrman]

It's mid-July and I was just told by DIRT I was ineligible for Hopper upgrade as well. Maybe it has to do with bundling through CenturyLink who they no longer partner with. Perhaps it's time to just flip providers again. Whatever. Six of one, half dozen of the other.

Not everyone qualifies for an upgrade. I know it sucks but Dish usually has a good reason why unless there is an error.

 

[dishfan82]

Call in and say cancel service or select it and that will transfer you to loyalty department. Tell them that you want to get the hopper for a reasonable price or you'll be canceling . Hopefully they will help .

 

[chrisn]

Call in and say cancel service or select it and that will transfer you to loyalty department. Tell them that you want to get the hopper for a reasonable price or you'll be canceling . Hopefully they will help .

Yeah. Really, though, why bother? I've had this 622 for, I don't know, five years maybe. And the protection plan that you don't even need anymore for that long as well! We'll see.