Strange Hopper behaviour

ERSanders

ERSanders

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SatelliteGuys Pro
Original poster
Mar 3, 2004
418
64
Fairport, NY
Our Hopper system with two Joeys had been freezing (in live mode and repeated in recorded mode) both audio and video for one to three seconds, buffering the lost signal so it later plays in "catch up" mode. Both the hopper and LNB have been replaced. The trees nearby have been trimmed using the Signal Finder app to visualize that the line-of -sight is clear. Any ideas, Dish coming back Saturday to investigate again?
 
HipKat

HipKat

SatelliteGuys Master
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Aug 25, 2017
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Pekin, IL
Our Hopper system with two Joeys had been freezing (in live mode and repeated in recorded mode) both audio and video for one to three seconds, buffering the lost signal so it later plays in "catch up" mode. Both the hopper and LNB have been replaced. The trees nearby have been trimmed using the Signal Finder app to visualize that the line-of -sight is clear. Any ideas, Dish coming back Saturday to investigate again?
Those apps aren't exact, is there any chance that any trees are closer to the LOS than you might think?
 
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ERSanders

ERSanders

Thread Starter
SatelliteGuys Pro
Original poster
Mar 3, 2004
418
64
Fairport, NY
HK, does not appear so. Also the tech was here and after I mentioned the possibility of tree issues, he did not react nor suggest anything regarding them.
 
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HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
13,569
23,210
Pekin, IL
HK, does not appear so. Also the tech was here and after I mentioned the possibility of tree issues, he did not react nor suggest anything regarding them.
The only other 2 things that could cause that in most cases is a bad LNBF or something in the cabling, typically water infiltration.
 
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