SWM Question

[schneid]

I think I would try the "cancel service" response to the voice prompt to see if you can get a better answer.

 

[Lynskyn]

I think I would try the "cancel service" response to the voice prompt to see if you can get a better answer.

I was already talking to Customer Advocate Team and even they couldn't verify that I wouldn't lose my grandfathered package.

 

[Lynskyn]

Has anyone here been able to upgrade to an HR34 and still maintain their grandfathered package?

 

[Lynskyn]

Well a Directv tech support guy convinced me I would be able to maintain my grandfathered package so I pulled the trigger. They will be out tomorrow. Should be quick and easy as I already installed an SWM8 and they should be able to swap the HR34 for one of my HR24s. Fingers crossed...

 

[Liquidforce88]

Are all your signals on 99 and 103 above 95? If not the HR34 may not activate.

 

[raoul5788]

Are all your signals on 99 and 103 above 95? If not the HR34 may not activate.

95? That's awfully high. Do you mean 85?

 

[Hutch1814]

95? That's awfully high. Do you mean 85?

Depending on where he is at. Here in Indiana it needs to be 93 or higher

 

[Hutch1814]

Well a Directv tech support guy convinced me I would be able to maintain my grandfathered package so I pulled the trigger. They will be out tomorrow. Should be quick and easy as I already installed an SWM8 and they should be able to swap the HR34 for one of my HR24s. Fingers crossed...

Highly doubt the old dish will stay. Job gets QC'd its gonna fail so the tech will prolly swap it

 

[Jimbo]

I was already talking to Customer Advocate Team and even they couldn't verify that I wouldn't lose my grandfathered package.

You need the Retention Dept.

 

[Jimbo]

Are all your signals on 99 and 103 above 95? If not the HR34 may not activate.

Thats much higher than what is required... thought it was 85 ?

 

[Jimbo]

Depending on where he is at. Here in Indiana it needs to be 93 or higher

Really, wow ...

What meter are you using now ?
95 on your meter or the Recvr meter ?

 

[Liquidforce88]

Thats much higher than what is required... thought it was 85 ?

Nope in Florida and Texas it will need to be above 95. I work up north and when ever the snow birds come back I have to deal with this. We can't get signals high enough here to pass IV when they come back from Texas and Florida. I have had ISS tell me flat out the threshold for those areas is above 95. In my area there are a few transponders that can go as low as 86. 85 wont even pass here.

 

[Liquidforce88]

Highly doubt the old dish will stay. Job gets QC'd its gonna fail so the tech will prolly swap it

Nothing in the QAS says it has to be a slimline. But I also doubt that the AU9 will get good enough signal.

I hate going on upgrades and they have the AU9. Directv either does not know what dish is there, or has no way to tell. All I know is when ever I run into a system that has the old AU9 I have to change it, because it wont get good enough signal to pass IV. The problem is I did not plan on having a dish for that job. So I may run into a situation where I dont have a dish.

 

[Jimbo]

Nope in Florida and Texas it will need to be above 95. I work up north and when ever the snow birds come back I have to deal with this. We can't get signals high enough here to pass IV when they come back from Texas and Florida. I have had ISS tell me flat out the threshold for those areas is above 95. In my area there are a few transponders that can go as low as 86. 85 wont even pass here.

Wow.

 

[Liquidforce88]

Wow.

Yeah it's a real pain dealing with this when you have a little bit of rain or snow in the area. As t does not take much and you have to call ISS

 

[Lynskyn]

Most of my transponders are 95 or higher but a few are 93 and 94. I have never had a signal issue since installing the AT9 back in 2005. I'll post the results tomorrow.

 

[Lynskyn]

Well I am a happy camper. The HR34 is installed and working with my AT9 and SWM8, I maintained my grandfathered package with the DVR fee included in the base package, and no Whole Home/MRV charges. The installer did look at my dish and said he was surprised it worked.

 

[raoul5788]

Well I am a happy camper. The HR34 is installed and working with my AT9 and SWM8, I maintained my grandfathered package with the DVR fee included in the base package, and no Whole Home/MRV charges. The installer did look at my dish and said he was surprised it worked.

I'm glad you are up and running, but I am surprised he didn't swap out the AT9 for a Slimline.

 

[texasbrit]

I'm glad you are up and running, but I am surprised he didn't swap out the AT9 for a Slimline.

Yes, I am surprised too. It's general policy for installers to replace AT9 dishes with Slimlines....