Derek Serianni,
Please send me a number to call so I can talk to you. I opened a ticket 23133 on the 26th of November and have heard nothing in over two weeks. In this forum I have gotten a few posts from yourself and David, but nothing is resolved.
This is too slow a process. I need to know if the radio is defective or not. The channels do not load. I have been staring at "Waiting for Channel Load" for weeks. The signal strength is good, since I stuck the antenna out the window. There are no drop outs and it is reported consistently at 66%.
Sirius has no idea how to help me or even what kind of radio I have. Each time I explain the situation, they have never heard of you and do not know what to do. I get put on hold and then end up transferred to someone else or disconnected.
I do not know where I go from here.... At this point, I am fairly convinced it must be the radio that is defective. I was listening to 184 for over an hour and Sirius sent numerous activation signals, none of which had any visible effect on my unit.
Now, I can't even get through to your support site for an RMA. Sirius' last piece of advice was to call Kenwood (Directed Electronics) support number, but I suspect they won't have any idea on how to help me either.
Eric
Please send me a number to call so I can talk to you. I opened a ticket 23133 on the 26th of November and have heard nothing in over two weeks. In this forum I have gotten a few posts from yourself and David, but nothing is resolved.
This is too slow a process. I need to know if the radio is defective or not. The channels do not load. I have been staring at "Waiting for Channel Load" for weeks. The signal strength is good, since I stuck the antenna out the window. There are no drop outs and it is reported consistently at 66%.
Sirius has no idea how to help me or even what kind of radio I have. Each time I explain the situation, they have never heard of you and do not know what to do. I get put on hold and then end up transferred to someone else or disconnected.
I do not know where I go from here.... At this point, I am fairly convinced it must be the radio that is defective. I was listening to 184 for over an hour and Sirius sent numerous activation signals, none of which had any visible effect on my unit.
Now, I can't even get through to your support site for an RMA. Sirius' last piece of advice was to call Kenwood (Directed Electronics) support number, but I suspect they won't have any idea on how to help me either.
Eric
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