Tech visit gone wrong!

D

dhageremtp

Thread Starter
SatelliteGuys Pro
Oct 2, 2006
183
3
North Dakota
We bought a new home a month ago. The month prior (October) we set up a tech visit to our new home in November (as there were not closer dates for use to select). This initial appt was set up for November 12. A family emergency came up and we had to reschedule and due to "a limited number of techs" in my area the reschedule was for December 12. I took the day off yesterday, tech to visit between 12-5 pm. The dish site says a call will be made the day before to remind you about the install, no call. The dish website says a call or text the morning of to know when to expect the tech, no call or text. I did a dish chat with a CSR at 4:30 who told me the tech could come anytime before 5:00 and not to worry. 5:30 came and no tech, 6:30 a call stating he is running an hour behind and would be late. 8:30 no tech. 9:00 I look at mydish only to see the appointment was canceled and no one ever called me. Called dish and they promised the tech could come today. I am not home today I was home all day yesterday waiting. They promised he would show this time......I promised if he didnt they can pick up their equipment at the end of my driveway. The "supervisor" on the phone said that I would get an email with a confirmation time, no email, no appointment on mydish site. So now I wonder if anyone will even be here today.


What a joke. Ready to scrap the dish and move on. What poor customer service. I have been with dish 7+ years and have really like them and the new hopper....but they way they treat customers is a joke. The rep on the phone said new installs have priority, thats crap!
 
harshness

harshness

SatelliteGuys Master
May 5, 2007
17,167
3,109
Salem, OR
It would be interesting to know if the installer is a subcontractor.

Your experiences reflect poorly on DISH either way.
 
O

old corps

SatelliteGuys Pro
Pub Member / Supporter
Jan 13, 2005
1,707
21
Mid-Michigan
Wow that sucks! Been there, done that a few years ago with a S***Y subcontractor they were using in my area. I also told 'em back then my equipment would be at the end of driveway and I meant it. Went through a week of hell with them--no calls, several blown appointments, a crappy install, etc., etc. Finally got things worked out and the last couple of times I had to have someone out (and in 14 years that's been only a few times) they were OUTSTANDING. Have you tried letting a DIRT member know about this? Good luck!

Ed
 
MikeD-C05

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,398
16,507
Nederland , Texas
That is why I learned all I could about Satellite tv from this site and I do all my own installs myself. I do all my upgrades and I own all my sat receivers, dishes, lnbs,nodes ,etc.. I don't ever have to wait for a DISH installer for anything. It has come in handy since we have had 3 hurricanes hit here since 2005 and if I had to wait for them to install my dish again ,I would of been waiting a long time. IN fact I haven't needed a DISH installer since 2003. Now replacement receivers I still have to go through DISH for and that is a whole different story.
 
Z

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
We bought a new home a month ago. The month prior (October) we set up a tech visit to our new home in November (as there were not closer dates for use to select). This initial appt was set up for November 12. A family emergency came up and we had to reschedule and due to "a limited number of techs" in my area the reschedule was for December 12. I took the day off yesterday, tech to visit between 12-5 pm. The dish site says a call will be made the day before to remind you about the install, no call. The dish website says a call or text the morning of to know when to expect the tech, no call or text. I did a dish chat with a CSR at 4:30 who told me the tech could come anytime before 5:00 and not to worry. 5:30 came and no tech, 6:30 a call stating he is running an hour behind and would be late. 8:30 no tech. 9:00 I look at mydish only to see the appointment was canceled and no one ever called me. Called dish and they promised the tech could come today. I am not home today I was home all day yesterday waiting. They promised he would show this time......I promised if he didnt they can pick up their equipment at the end of my driveway. The "supervisor" on the phone said that I would get an email with a confirmation time, no email, no appointment on mydish site. So now I wonder if anyone will even be here today.


What a joke. Ready to scrap the dish and move on. What poor customer service. I have been with dish 7+ years and have really like them and the new hopper....but they way they treat customers is a joke. The rep on the phone said new installs have priority, thats crap!

I apologize for the experience you've had. I'd like to try and help. Can you please send me a PM with your account information so I can look into this?
 
Claude Greiner

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,773
Detroit - The Paris of the Midwest
I don't know why so many have such a problem by not wanting to pick up the phone and call the customer and give them.

If your running late, call the customer. Most will not have an issue waiting after the scheduled appointment time.
 
D

dhageremtp

Thread Starter
SatelliteGuys Pro
Oct 2, 2006
183
3
North Dakota
I think the biggest issue was that I had to read that the appointment was cancelled and was not communicated with. had the guy called and we could have talked I am sure we could have come up with a workable solution, but after the way I found out I was not happy. Just hope the guy can come today. I did a make shift install myself a while back but cannot get the dish pointed correctly, at least we have some tv. no hd, no ptat, and about half our channels but the kids can access the recordings. I just need someone to get the dish pointed correctly.
 
D

dhageremtp

Thread Starter
SatelliteGuys Pro
Oct 2, 2006
183
3
North Dakota
Local installer said they are backed up and it would be 2 weeks to get out here. Guess I wait some more.
 
KE4EST

KE4EST

SatelliteGuys Is My Second Home
Staff member
HERE TO HELP YOU!
Lifetime Supporter
Aug 9, 2004
26,346
6,600
EM75xb
Did you PM ZachS?
 
Neutron

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
We've had this happen to our in laws the last time they needed their dish peaked at their camp house. Tech never called or showed and when my in laws complained to DISH all they were told was they were at the mercy of the subcontractor. Fortunately the second appointment the following week went off without a hitch.
 
Stargazer

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,565
340
Western WV
Sounds like Frontier's customer service, never show up and never call to tell you that they are showing up the next day.
 
Least

Least

aka. Dr. Fat Man
Lifetime Supporter
Oct 2, 2010
9,642
7,576
Land where we pronounce our "R" as "ah"
Lucky for me, all my appointments were good. If I had to wait that long, I'd be up on the roof lowering the Dish logo dish and rising up the Directv logo one. As it is, out of the handful of satellite subscribers in my neighborhood, I'm one of two with Dish. All the others have Directv.
 
D

dhageremtp

Thread Starter
SatelliteGuys Pro
Oct 2, 2006
183
3
North Dakota
My only reservation with direct is they dont have my local cbs station but rather another cbs station in the market, but that is no longer going to be a sticking point.
 
I

InHouse

SatelliteGuys Guru
Feb 25, 2009
142
1
Midwest
What poor customer service. I have been with dish 7+ years and have really like them and the new hopper....but they way they treat customers is a joke.

You should see how they treat the techs. Regardless the tech should of called you and rescheduled rather than not letting you know anything
 

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