SOLVED! The Directv Connection startup box pops up anyway and then it changes to where it reads waiting for receiver signal PLEASE HELP!!

C

Christopher Leer

Member

Original poster

Nov 20, 2019

12

4

Nevada, Missouri

• Jan 31, 2021

• #1

Sometime Today when I was watching TV a Directv/ATT Connection Box Pops up on Screen then it changes to an another Screen that Says Waiting For Receiver Signal Could you please help with this since the Directv/ATT Tech Support People say it is my box and they say the Box is bad okay!!!!

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

32,785

17,724

Cheshire CT

• Jan 31, 2021

• #2

So what was the fix?

 

Jimbo

SatelliteGuys Master

Lifetime Supporter

Cutting Edge

Jul 14, 2005

68,825

7,172

NW Ohio - Buckeye Country

• Jan 31, 2021

• #3

raoul5788 said:

So what was the fix?

Click to expand...

Is he in the current Snow belt ?
Not sure if it reaches that far this time or not ... could have a build up of wet snow ?

Christopher, did you get an error code ?
ext 771 or 775 ?

 

C

Christopher Leer

Member

Original poster

Nov 20, 2019

12

4

Nevada, Missouri

• Jan 31, 2021

• #4

There was no Error with those codes and the fix was either a new genie mini box or to have a technician to come out to come fix the problem.

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

32,785

17,724

Cheshire CT

• Jan 31, 2021

• #5

Christopher Leer said:

There was no Error with those codes.

Click to expand...

Then what was the fix?

 

Jimbo

SatelliteGuys Master

Lifetime Supporter

Cutting Edge

Jul 14, 2005

68,825

7,172

NW Ohio - Buckeye Country

• Feb 1, 2021

• #6

Christopher,
Your Title says SOLVED ....
What did you do to fix it and if its fixed, why is a tech still coming out ?

 

C

Christopher Leer

Member

Original poster

Nov 20, 2019

12

4

Nevada, Missouri

• Feb 2, 2021

• #7

Jimbo said:

Christopher,
Your Title says SOLVED ....
What did you do to fix it and if its fixed, why is a tech still coming out ?

Click to expand...

Well a tech had to come out because he had to replace cables and replace a receiver with genie mini known as c61k.

 

Jimbo

SatelliteGuys Master

Lifetime Supporter

Cutting Edge

Jul 14, 2005

68,825

7,172

NW Ohio - Buckeye Country

• Feb 2, 2021

• #8

Christopher Leer said:

Well a tech had to come out because he had to replace cables and replace a receiver with genie mini known as c61k.

Click to expand...

Curious, since they swapped out the C61k for you ....
Was the main Genie box also having the issue ?
If not, that pretty much isolated your issue.