Just got off the phone with Dish tech support, they said the reason that we won't be getting the first interactive TV picture-in-picture application in the United States created exclusively for DISH Network customers, is that they haven't downloaded "all" of the software for the interactive to work properly. So when I asked "when", I got, "in the future" - sounds like them doesn't it?
Then I continued my rant about how this was more of the incomplete product that they were charging us full price each month, so she offered and I accepted a... one time, $10 rebate.
And if you have a 921 don't think you're off the hook - it won't be getting the interactive showcase either.
Regards