A couple of weeks ago my father in law wanted to get full use out of his new big screen. He wanted HDTV. Niether of us has ever had it so we did not know how things work. I have E* he had at the time D*. I knew that Southwestern Bell just began offering E* as a package along with local, LD, and internet. I suggested he call them and get hooked up. He called on a Thursday and they were out the next day. Got a 811 a 322 hooked up to three TV's and another receiver hooked up to a 5th TV.
First off, the kid (probably 25 years old at most) who was a private contracter was in a hurry. He even mentioned it to my father in law. They left wires all messy behind a couple of the TV's and decided to drill through the wood floor in the kitchen. There was a much cleaner way to go but again this punk was in a hurry. He also asked for $25 cash from my father in law. No receipt for the $25 bucks he just asked for it to install the 5th TV. He did not hook up the 811 up right. Brother in law had to call DISH to get that worked out.
We set down to to watch the NCAA championship game which drove me to this thread. Well, my father in law was told even though he was told wrong that he would get everything when it comes to HDTV. We did not know jack about this stuff. We just believed the sales guy. Now the dip that originally installed all this stuff has been fired. Another dip came out and agreeded to install a OTA antenna in the attic. We understood that this was going to be free because of all the hassle we have been through. Well apparently my father in law was asked to pay after they put the antenna in yesterday and it still does not even work. The moron put it in and pretty much left. My father in law does not know how to do this stuff. Dish has apparently told him sorry we cannot help you and apparently no one can come out to fix this problem for from what I understand a month.
This is my reputation on the line damn it. I am the one that told him to make the switch. I am the one that told him he would be happy. Now he is not. He has been given the run around by some &*&$(#@! that do not even work for E*. These SOB's are really starting to tick me off. My father in law will be emailing everything that has happened over the past couple of weeks. I will post it here when I get it. My question is who should I forward it to? I am none too happy.
First off, the kid (probably 25 years old at most) who was a private contracter was in a hurry. He even mentioned it to my father in law. They left wires all messy behind a couple of the TV's and decided to drill through the wood floor in the kitchen. There was a much cleaner way to go but again this punk was in a hurry. He also asked for $25 cash from my father in law. No receipt for the $25 bucks he just asked for it to install the 5th TV. He did not hook up the 811 up right. Brother in law had to call DISH to get that worked out.
We set down to to watch the NCAA championship game which drove me to this thread. Well, my father in law was told even though he was told wrong that he would get everything when it comes to HDTV. We did not know jack about this stuff. We just believed the sales guy. Now the dip that originally installed all this stuff has been fired. Another dip came out and agreeded to install a OTA antenna in the attic. We understood that this was going to be free because of all the hassle we have been through. Well apparently my father in law was asked to pay after they put the antenna in yesterday and it still does not even work. The moron put it in and pretty much left. My father in law does not know how to do this stuff. Dish has apparently told him sorry we cannot help you and apparently no one can come out to fix this problem for from what I understand a month.
This is my reputation on the line damn it. I am the one that told him to make the switch. I am the one that told him he would be happy. Now he is not. He has been given the run around by some &*&$(#@! that do not even work for E*. These SOB's are really starting to tick me off. My father in law will be emailing everything that has happened over the past couple of weeks. I will post it here when I get it. My question is who should I forward it to? I am none too happy.
