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Ghpr13

Ghpr13

Thread Starter
SatelliteGuys Pro
Pub Member / Supporter
Jul 1, 2009
3,212
0
Louisville, KY
Contacting Dish's customer service gets very annoying at times for me.

Due to filing bankruptcy back in 1994 after heart surgery (no, we don't need no stink'n health care reform), I had to have a close friend of mine secure my equipment with his credit card when I signed up for Dish. Dish will not take my debit card unless I was willing to buy the equipment outright.


Now the statements are in my name and I have auto pay through my bank acct, but when I contact Dish (depending on who I get), I get hassled about getting info on the acct. They like to give me the line that "only the acct holder can access that info", until we go through a 20 question routine to satisfy them that I'm OK to give out the deep, dark secrets of this acct. This happens rather I'm calling Dish or using the online chat.

Yesterday I had to go through it because I was checking on a $6.99 credit I was due. All the info pertaining to the credit was already in the CSR's notes from a previous call. Yet, yesterday on chat I had the 20 questions routine just for them to look at the notes.

I could understand it a little if I was trying to change equipment or programming (maybe), but on just ordinary, everyday questions, credits, etc., I don't understand it. Specially, when they see it's my name on the billing and on the auto pay acct.

OK... I feel better.
Thanks!
Ghpr13:)
 
boba

boba

SatelliteGuys Master
Dec 12, 2003
11,350
1,033
Dorchester, TX.
I agree I end up playing the same game even though my name is on the account. The last time I played it was to get a check on an eBay R00 number which had nothing to do with my account( the receiver was leased that I was checking on).
 
Darrell S

Darrell S

SatelliteGuys Pro
Pub Member / Supporter
Jul 13, 2004
1,302
351
Parts Unknown
Have them set up a pin#. I only have to give them that when I call from my phone tied to my account. If I call from a different number,I just have to give them my phone# and physical address. Of course this doesn't protect you from reaching a clueless CSR.
 
harshness

harshness

SatelliteGuys Master
May 5, 2007
17,225
3,143
Salem, OR
If it is any consolation, I'm going to have to present Charter with an original of my father's death certificate in person (and during weekday-only business hours) to make changes to or cancel that account.
 

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