Just upgraded to a HWS + SuperJoey. Updated to latest software. All going good until...
I've got 7 timers that aren't visible in the timer list but are still recording. They all have one thing in common. I was planning to use folders so created a few--these 7 all had folder set to "News". Then I discovered that you have to select "My Folders" to see those BUT if you do that the auto-folders created by recording multiple episodes of a show is no longer visible i.e. all the episodes are listed under the main folder. I wasn't expecting true sub-folders to be supported but I thought surely each show would still be grouped. Nope. In that case I decided to not use custom folders and used the delete all folders command. And of course forgot to edit the 7 timers I had already set.
That didn't seem to affect anything until I hit a bug. I was using the DVR-Red-Timers-Edit Actions-Priority list to make some priority changes and some weren't taking--I'd press "move up" and nothing would happen. I messed with that for a couple of days. Finally two things happened: 1) I realized that the problem was only happening at priority #31 and higher. If I selected #30 the "move down" button was greyed out like it was at the bottom. #29 worked fine. This is repeatable and appears to be a bug. Is this a known bug? 2) In the process of trying to make this work I must have selected "move to top" on one or more of those higher timers. As soon as I did all the timers with folder set to a no-longer-there folder name vanished. They were all together so it's a block of timers 2-8 just below PTAT. I can move another timer to top and the "missing" block moves down.
The timers are still functioning. In the schedule I still see the shows. If I select the show and choose edit timer it brings up an incomplete timer screen (nothing on the left like channel) with "Invalid!" in both the timer type and frequency field. Everything else is blank including priority. I can update the type, frequency, and start/end fields but NOT the priority field. I can select save but nothing happens. There is no DELETE on this screen. My guess is this is NOT the REAL timer at all just something like a spaceholder because the system couldn't find the real one.
I've tried:
1) reset; powering off and waiting; pulling the plug and waiting. no change.
2) putting the folder News back and reset--still no change and the shows to NOT get stored in the folder.
3) deleting all the timers and restoring from the remote--no change--I think the backup was made after I deleted the folders but before the actual glitch. While they were deleted no timers were listed in the timer list (other than PTAT).
4) turning PTAT off. No change other than the block moves up. I'm doing the "set PTAT on but in the future and set normal timers that get autohop" trick mentioned here since I have no desire to wade thru all those network shows for the few I need. Two of the 7 timers were within the ptat span--the other 5 were not.
5) reset factory defaults which automatically restored from the remote (wasn't expecting that). No change. Timer block still missing. Shows are still scheduled out as far as the guide goes. I don't see a full factory reset (does it exist and if so does it clear recordings also--I do have an EHD attached).
I chatted with Dish Tech. They couldn't find a similar "hit". His "solution" was "there are some issues that should be corrected in the next software release--is there anything else I can help you with". Wasn't too happy with that response.
Has anyone encountered this issue with a timer that doesn't appear in the timer list? Any ideas on how to delete them since the only way I can see are the delete option when a timer is selected and the edit action delete--neither can be used if the timer isn't in the list? They are working okay for now but will eventually need to be changed or deleted.
Jud in Texas
I've got 7 timers that aren't visible in the timer list but are still recording. They all have one thing in common. I was planning to use folders so created a few--these 7 all had folder set to "News". Then I discovered that you have to select "My Folders" to see those BUT if you do that the auto-folders created by recording multiple episodes of a show is no longer visible i.e. all the episodes are listed under the main folder. I wasn't expecting true sub-folders to be supported but I thought surely each show would still be grouped. Nope. In that case I decided to not use custom folders and used the delete all folders command. And of course forgot to edit the 7 timers I had already set.
That didn't seem to affect anything until I hit a bug. I was using the DVR-Red-Timers-Edit Actions-Priority list to make some priority changes and some weren't taking--I'd press "move up" and nothing would happen. I messed with that for a couple of days. Finally two things happened: 1) I realized that the problem was only happening at priority #31 and higher. If I selected #30 the "move down" button was greyed out like it was at the bottom. #29 worked fine. This is repeatable and appears to be a bug. Is this a known bug? 2) In the process of trying to make this work I must have selected "move to top" on one or more of those higher timers. As soon as I did all the timers with folder set to a no-longer-there folder name vanished. They were all together so it's a block of timers 2-8 just below PTAT. I can move another timer to top and the "missing" block moves down.
The timers are still functioning. In the schedule I still see the shows. If I select the show and choose edit timer it brings up an incomplete timer screen (nothing on the left like channel) with "Invalid!" in both the timer type and frequency field. Everything else is blank including priority. I can update the type, frequency, and start/end fields but NOT the priority field. I can select save but nothing happens. There is no DELETE on this screen. My guess is this is NOT the REAL timer at all just something like a spaceholder because the system couldn't find the real one.
I've tried:
1) reset; powering off and waiting; pulling the plug and waiting. no change.
2) putting the folder News back and reset--still no change and the shows to NOT get stored in the folder.
3) deleting all the timers and restoring from the remote--no change--I think the backup was made after I deleted the folders but before the actual glitch. While they were deleted no timers were listed in the timer list (other than PTAT).
4) turning PTAT off. No change other than the block moves up. I'm doing the "set PTAT on but in the future and set normal timers that get autohop" trick mentioned here since I have no desire to wade thru all those network shows for the few I need. Two of the 7 timers were within the ptat span--the other 5 were not.
5) reset factory defaults which automatically restored from the remote (wasn't expecting that). No change. Timer block still missing. Shows are still scheduled out as far as the guide goes. I don't see a full factory reset (does it exist and if so does it clear recordings also--I do have an EHD attached).
I chatted with Dish Tech. They couldn't find a similar "hit". His "solution" was "there are some issues that should be corrected in the next software release--is there anything else I can help you with". Wasn't too happy with that response.
Has anyone encountered this issue with a timer that doesn't appear in the timer list? Any ideas on how to delete them since the only way I can see are the delete option when a timer is selected and the edit action delete--neither can be used if the timer isn't in the list? They are working okay for now but will eventually need to be changed or deleted.
Jud in Texas
