I'm a current AT Everything Pack with Locals, HD, and Voom with an existing 942. I switched to Dish upon the demise of Voom as a DBS service.
Called about upgrading to add the new HD channels and my HD locals. I was willing to pay the $299 rather than wait till April. I was told I was not eligible to upgrade and that I should contact my retailer. I told them DISH was my retailer and that my original service and equipment had been provided directly by DISH. After CSR and CSR supervisor upon supervisor, they all insisted there was no upgrade path available. They then stated that for $700+ I could get the new services. Numerous calls and I have been unable to resolve this situation.
They did cheerfully inform me that I could cancel service for $159.76
Anyone got any suggestions.
Called about upgrading to add the new HD channels and my HD locals. I was willing to pay the $299 rather than wait till April. I was told I was not eligible to upgrade and that I should contact my retailer. I told them DISH was my retailer and that my original service and equipment had been provided directly by DISH. After CSR and CSR supervisor upon supervisor, they all insisted there was no upgrade path available. They then stated that for $700+ I could get the new services. Numerous calls and I have been unable to resolve this situation.
They did cheerfully inform me that I could cancel service for $159.76
Anyone got any suggestions.
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