This problem has been discussed in other posts but I thought I would give an update.
Ever since software version 2.51 my TV2 tuner will intermittently go to the system information screen for no apparent reason. While in the system info. screen, any timer set for TV2 will not fire. If TV2 is in the middle of a recording when the system info. screen comes up it won't stop recording at the end of the program.
The workaround is to set your record plus to have TV1 as the default tuner for recordings. While this is fine and dandy it means we can't rely on TV2 to record which sucks because TV1 is our main viewing tuner.
I finally got tired of this and made a couple of calls to Dish who sent out a new receiver. This is receiver number 8 I think, I'm starting to lose count. Anyway, the new receiver had the same problem, of course, so I called Dish again. They switched me to someone in advanced technical support who finally talked to someone who said they are aware of the problem and plan to fix it in their next software release. But she didn't know when that will be. I'm not holding my breath but at least they know about the problem. I did get them to waive the DVR fee this month and another credit for lost service.
Ever since software version 2.51 my TV2 tuner will intermittently go to the system information screen for no apparent reason. While in the system info. screen, any timer set for TV2 will not fire. If TV2 is in the middle of a recording when the system info. screen comes up it won't stop recording at the end of the program.
The workaround is to set your record plus to have TV1 as the default tuner for recordings. While this is fine and dandy it means we can't rely on TV2 to record which sucks because TV1 is our main viewing tuner.
I finally got tired of this and made a couple of calls to Dish who sent out a new receiver. This is receiver number 8 I think, I'm starting to lose count. Anyway, the new receiver had the same problem, of course, so I called Dish again. They switched me to someone in advanced technical support who finally talked to someone who said they are aware of the problem and plan to fix it in their next software release. But she didn't know when that will be. I'm not holding my breath but at least they know about the problem. I did get them to waive the DVR fee this month and another credit for lost service.